Devon Tirey Email & Phone Number

Tampa, Florida, United States

-Research and resolve inquiries from Financial Advisors regarding their commissions.-Compile, review, and report on statistical data.-Analyze transactions to detect and correct errors-Liaise with vendors and clients regarding payment inquiries.

-Utilized Microsoft Office, Google Workplace (G Suite), and Tableau to track store KPIs and analytics to set daily, weekly, and monthly revenue goals.-Drove sales through memberships, packages, and retail opportunities while adhering to sales success metrics.-Maintained a strong local presence through partnerships with community and business organizations. -Maintained and tracked active marketing efforts through events, B2B, word-of-mouth, and social media platforms.-Managed social media channels for the store and created compelling posts while communicating with clients and leads.-Ensured all lead generation platforms were managed effectively and all marketing campaigns were followed, including reaching out to clients via phone call and email. -Led performance management activities with each staff member, including setting goals, ongoing coaching, career development, and performance review.-Audited and verified payroll information for each pay cycle, and ensured staff commissions, bonuses, and tips were accounted for.-Continuously improved operational execution through attention to detail and adherence to operating and safety standards.-Daily reporting of appointments, revenue, and inbound/outbound calls to area manager and franchise owner, via email and zoom meetings.

-Utilized Google Workplace (G Suite) and Tableau to track studio KPIs and analytics to set monthly and quarterly revenue goals. -Drove sales within 5 stores, generating recurring monthly revenue from $55k to $66k, with a target revenue goal of $50k.-Trained staff on the sales process, including calling prospective clients daily, finding client needs states, and how to close clients on sales. -Drove sales through grassroot, B2B, and business development efforts.-Strategically managed marketing campaigns to generate leads for the studios. -Managed the general managers assigned to their areas of responsibility. -Collaborated with the owner and other area manager(s) on the implementation of SOPs.

-Created, properly managed and exceeded, all sales and operational budgets.-Drove financial plans and increased gross margins of the business through optimal programming and capacity utilization.-Created an annual marketing plan for social media, digital/print marketing, and community events.-Ensured all front desk systems and studio practices/processes were adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls.-Ensured a consistent sales effort was maintained at all times, by providing daily sales goals and contests/incentive-based motivation, including establishing, expanding, and tracking outreach initiatives as well as strategic partnerships with local businesses, community groups, and charitable organizations