Created and maintained a welcoming and safe learning environment by applying a trauma-informed approach.Accommodated each learner's particular learning style and their changing needs.Provided formative assessments to learners and gave feedback and encouragement.Assisted learners with developing their individual learning plans (ILPs) based on their goals.Identified and prepared learning materials where appropriate, and encourage learners to support each other in an adult learning environment.Delivered curriculum and provide instruction for pre-GED and GED-level materials.Maintained learner records on each learner's ILP and provide summaries and feedback to senior administration for funding reports.

Increased confidence and self-efficacy for those struggling with career transitions using a coaching approach and a variety of tools and resources.Created and delivered workshops and courses on job search, resume writing and interview skills, specifically targeted to less experienced job seekers.Built relationships with stakeholder partners to provide increased career development support to youth, parents and educators.Provided guidance and feedback to clients on their resumes, cover letters, social media, and skills in networking and job interviews.Managed day-to-day business operations including scheduling, bookkeeping, marketing, program design and evaluation, relationship building and building CRM tools to attract new business and create a positive customer experience.

Facilitated in-class career seminars and coached students one-on-one on resumes, cover letters, interview tips, LinkedIn and success on the job.Developed relationships with prospective employers to create employment opportunities for Durham College students and alumni.Collaborated with campus partners on providing services and support to local and regional employers to start, sustain and grow their businesses.Led the Career Development team in the planning and execution of the annual Job Fair and Tradesmart events, which together attracted approximately 100 employers and 2000 student attendees to DC campuses.Designed and implemented a social media strategy and created content on behalf of the department.Managed a team of students to promote career development as a practice with their peers, and to promote the department's services.Specialized in diversity and inclusion in the workplace as the Diversity Liaison for the Career Development team.Engaged external audiences as a member of Durham College's Social Media Ambassador team.Committees:Strategic Planning Committee 2017Corporate CouncilDurham College 50th Anniversary Committee

Collaborated with the Student Recruitment and Admission Services team and the Communications and Marketing team to develop and implement student recruitment strategies in the highly competitive GTA market.Led the coordination of semi-annual open house events; each event involving roughly 700 faculty, staff and student volunteers, and attracting approximately 4000 guests to 3 locations.Managed the Campus Tour program, including recruitment, selection, training, evaluation and ongoing support of Student Tour Guides.Facilitated hundreds of information sessions, tours and workshops for school and community groups visiting campus.Analyzed both system-wide and Durham College-specific application statistics to inform decisions on recruitment activities.Participated in regular discussions with education stakeholders on effectiveness of outreach and recruitment initiatives.Committees:CRALO, Liaison/Recruitment Sub-committee, Vice-Chair, Eastern RegionCRALO, Liaison/Recruitment Sub-committee, Executive CommitteeDurham College 50th Anniversary CommitteeEnrolment Advisory Committee, Recruitment Working Group

Collaborated on the launch, maintenance and evaluation of Skills Canada - Ontario's social media plan and editorial calendar. Created and edited content for variety of social media sites, including Facebook, LinkedIn, Twitter, YouTube, a corporate blog and customized Google map.Assessed and utilized various marketing tools to promote the social media campaign and successfully gain followers.Responded to inquiries received via social media with regard to programs and competitions run by the organization.

Facilitated over 1000 in-school presentations on career opportunities in the skilled trades and technologies in Ontario.Promoted SCO programs and competitions with schools and school boards in the Greater Toronto Area.Organized events for a variety of group sizes, including sourcing funding, marketing and promotion, registration and liaising with special guest speakers.Coordinated the job interview component of the Ontario Technological Skills Competition, including volunteer recruitment and training, and scheduling 1500 5-minute job interviews over 2 days.Researched labour market information, economic trends and career details to provide a basis for the in-school presentation program, which reached over 100,000 Ontario students annually.