Devon Verro Email & Phone Number

Collaborate with ophthalmologists to interpret and discuss prescriptions with patients, ensuring they select the most suitable lenses for their specific needs.Oversee the precise production of specialized lenses, ensuring accuracy and timely delivery to meet patient expectations.Liaise regularly with frame and lab representatives to ensure seamless operations and maintain up-to-date inventory and technology.Perform precise adjustments and repairs to eyewear, ensuring optimal fit and superior optical performance.Handle insurance claims and balance day sheets to ensure accurate financial records and patient billing.Apply advanced knowledge of ocular health and specialized lenses to e ectively assist low vision patients, enhancing their visual quality and overall well-being.

Scheduled andmanaged patient appointments for routine eye exams, ocular emergencies, and contact lens fittings, ensuring e cient and timely service.Ensured a safe and compliant work environment by establishing and adhering to standards, procedures, and legal regulations.Performed specialized ocular testing as required, contributing to accurate diagnosis and treatment plans.Coordinated e ectively with insurance companies to manage billing processes, ensuring patients' optical needs were met within their coverage plans.Provided patient instruction on the proper and safe application of contact lenses, enhancing their confidence and comfort in use.

Handled up to 100 inbound calls and chats per shift, delivering prompt and exceptional customer service.Initiated outbound calls as necessary to address and resolve client inquiries e ectively.Managed client needs with urgency, ensuring timely resolutions and high satisfaction levels.Ensured compliance with the Sunshine Act while interacting with pharmaceutical representatives, maintaining adherence to regulatory standards.Trained new hires during live calls, providing guidance and support to facilitate their integration and performance.