Devon Verro Email & Phone Number

Collaborate with ophthalmologists to interpret and discuss prescriptions with patients, ensuring they select the most suitable lenses for their specific needs.Oversee the precise production of specialized lenses, ensuring accuracy and timely delivery to meet patient expectations.Liaise regularly with frame and lab representatives to ensure seamless.

Scheduled andmanaged patient appointments for routine eye exams, ocular emergencies, and contact lens fittings, ensuring e cient and timely service.Ensured a safe and compliant work environment by establishing and adhering to standards, procedures, and legal regulations.Performed specialized ocular testing as required, contributing to accurate diagnosis.

Handled up to 100 inbound calls and chats per shift, delivering prompt and exceptional customer service.Initiated outbound calls as necessary to address and resolve client inquiries e ectively.Managed client needs with urgency, ensuring timely resolutions and high satisfaction levels.Ensured compliance with the Sunshine Act while interacting with.