Devon Wade, Mba, Pmp Email & Phone Number

Memphis, Tennessee, United States

Responsible for administrative as well as clinical tasks, such as maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, and performing front-desk tasks. Perform basic eye exams and tests. Initial work up of patients such as gathering chief complaint, ocular and systemic history, past family and social history and complete review of systems.Measuring visual acuities, intraocular pressures, keratometry, refraction and pachymetry.Scribe in electronic medical records format to document the patient visit and examination and code for services. Assists with in-office procedures ensuring proper informed consent is obtained, prepares patients for procedure, sets up and cleans up from procedures.

Millington, Tennessee, United States

Entrusted with reconciling all hotel cashier daily transactions. Reviewing, organizing, and compiling managerial reports and ensure accuracy of guest billings and tax documentation. Provide exceptional customer service and alleviate any concerns and/or issues. Perform guest services duties as required, including reservations, check-in, check-out, and switchboard operations.

Collierville, Tennessee

Direct and train 19 project coordinators on systems, process and conflict resolution for maximum department efficiencies. Conduct daily scrum meetings with team to review backlog and top issues and develop a plan to execute tasks for the day. Supervises all assigned project coordinators’ workloads, processing roughly 75% of orders for new installation project, for timely orders and equipment delivered in accordance with job schedule. Manage and determine procedures and methods to ensure quality and company standards are met. Ensure support, communications and positive relations with internal, external customers, and department leadership. Conduct mid-year and yearly evaluations.Additional Responsibilities: • Entrusted with and established office daily management (ODM) boards as a pilot resulting in improvement in productivity, on-time delivery, identifying and reducing quality errors, and drive change in individual delivery and cost. Recognized by Head of Manufacturing as “most organized and efficient board he has seen”.• Championed a ‘Missing and Wrong Parts’ project that reduced and prevented warranties by conducting containment and training stemmed from a Quality Concern Report, resulting in a reduction of cost and labor by roughly $150,000 per quarter. • Developed and implemented key performance indicators (KPI’s) to align with CSC leadership and led team through a company-wide restructure.• Appointed as lead in cross functional management team to improve the overall quality of coordination to decrease defects and achieved 60% improvement in data accuracy by implementing quality gates.• Completed an elaborate problem-solving training that developed the skill of finding the root cause of the problem and implementing the fundamentals of the 8 disciplines of problem solving and DMAIC.

Collierville, Tennessee

Executed necessary changes per the architectural drawings to ensure accuracy of data presented for submittal drawings, which led to the development of a change management process. Produced accurate, timely release orders to suppliers to assure the precise equipment is delivered in accordance with the contract schedule. Orchestrated interactive conference calls with general contractors, branch and sales staff and prepare job status reports. Sustained project schedule by managing deadlines and adjusting workflow as needed. Championed project schedules by managing timelines and making proactive adjustments. Coordinated with systems partners to finalize designs and confirm requirements. Designed and implemented new standards and process for daily tasks. Led a comprehensive training for new staff members that increased production by 80%. Managed one of the largest and most complex branch with over 300 projects at a time without sacrificing quality and standards. Collaborated with the estimating, layout, architectural, contract engineering and scheduling department to produce a project that exceeded the customers’ needs.Additional Responsibilities: • Appointed as cross functional lead to launch new product in a decade and increased market share by replacing three different product lines. Coordinated pilots and pre-launch products by testing Big Machine and CRM systems and tracking the system improvements.• Improved accuracy in the approval review process by implementing Bluebeam which decreased the number of RFI's and jobs on hold in the backlog by 90%. • Executed multiple cost projects by redesigning and improving submittal coversheets, which increased the accuracy of the prescreen and release backlog and iDashboard by 85%.• Received an award for the highest number of Quality Concern Reports entered that led to an internal and external process change throughout the company.

Greater Memphis Area

• Established brand awareness of a product or service for an award-winning experienced marketing agency.• Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.

Greater Memphis Area

• Successfully completed the check-in and check-out procedure for visitors taking or returning library books and audio materials daily. • Delegated tasks and trained library staff to work at the circulation desk.

Greater Memphis Area

• Generated revenue for the Annual Fund on an average of $7,000 weekly and developed rapport with constituents (alumni, parents and friends of the University), updated demographic information.

Greater Memphis Area

• Championed potential client contacts, cultivated relationships and followed through all service needs.• Fielded and exceeded over 1,500 telephone inquiries from clients, vendors and the public weekly.

Biomedical Sciences

Activities and Societies: Sigma Zeta Honors Society

Project Management Certification

Master Of Business Administration (Mba), 3.85/4.00 Gpa

Bachelor Of Science In Business Administration, Marketing, 3.8/4.0 Gpa

Activities and Societies: Co-Founder of Divine Voices Gospel Choir Senior VP of Delta Sigma Pi (Professional Business Fraternity).

High School, Fashion Merchandising, 3.33/4.00 Gpa

Activities and Societies: Honors, Softball, Volleyball, Dance Team, Choir, Girl Talk, Fashion Club and Drama Club