As a Tier 1 Technical Support Agent, my primary responsibilities include responding to incoming calls and managing tickets submitted via our Jira ticketing system. I am tasked with troubleshooting technical issues to either resolve them directly or provide a comprehensive description for escalation to specialized teams for further investigation. As the initial point of contact for technical support, my role involves meticulous note-taking and problem resolution. My expertise encompasses the following areas like Exchange Admin Center, SCCM (System Center Configuration Manager),ADUC (Active Directory Users and Computers), PowerShell, Microsoft Defender, Avaya Communication Systems

My responsibility’s are monitoring, managing, and maintaining a company's network infrastructure. Responsibilities may include troubleshooting network issues, responding to alerts, ensuring system uptime, and collaborating with field technicians. These professionals play a critical role in ensuring smooth network operations and minimizing downtime.