Devon Walsh Email & Phone Number

Ontario, Canada

Toronto, Canada Area

• Led, coached and managed Ritual’s merchant onboarding team during a period of hyper-growth as merchant network doubled from 3,500 to 7,000 partners, company expanded globally to Asian and European markets and team grew from 8 to 16 people.• Increased weekly launch output by 50% while improving overall quality with static head count. • Exceeded KPI every quarter with the team launching at least 80% of merchants within targeted time frame.• Developed and coached 3 direct reports to be successfully promoted into leadership roles, in conjunction with Head of Operations.

Toronto, Canada Area

• Managed team responsible for providing support to Ritual merchant partners as network doubled from 1,700 to 3,500 partners and team grew from 2 to 6 people. • Reduced response time to merchants by improving and automating ticket flow in Zendesk.• Trained new team members as well as third-party contractors to perform partner support functions.• Responsible for coordinating weekly payments to all of Ritual’s merchant partners exceeding $1 million.• Learned SQL to pull relevant merchant data for custom sales reports.

Toronto, Canada Area

• Innovated Toronto food industry by creating first Low-FODMAP Meal Delivery business in Canada for people with functional gastrointestinal symptoms; led all facets of the organization through conception, proof of concept and growth• Adopted growth mindset to fill a variety of roles including recipe developer, chef, purchaser, food photographer, social media co-ordinator, brand manager, salesperson, customer service specialist and bookkeeper• Managed leasing of kitchen space, hiring and co-ordination of professional talent for delivery, website development, accounting and marketing; continually focused on efficiencies and overall organizational effectiveness to facilitate client growth and streamline business operations• Accountable for crisis management and problem solving activities, significantly improving these skills and becoming more effective in high-stress, new and ambiguous situationsImpact• Developed Canada’s first and only Low-FODMAP Meal Delivery Service• 100% repeat customer purchase of initial service, high customer satisfaction and high referral business• Created business website with ordering, payment and customer information systems, improving customer experience and achieving labour savings of 40 hours per week

Toronto, Canada Area

Piemonte Area, Italy

Toronto, Canada Area

• Prepared and reviewed sales opportunities and revenue forecasts for banking and insurance clients on a weekly basis; analyzed sales plan and revenue plan allocations; and analyzed commission plans• Assisted in a variety of office activities such as presentation preparation, and contract preparations

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Activities and Societies: Exchange to Corvinus University of Budapest; Sponsorship Coordinator for Queen's Women in Leadership (QWIL).

Ontario College Graduate Certificate - Culinary Arts Italian Program, Culinary Arts/Chef Training

Intensive semester of Italian food, wine, language, and culture studies at George Brown College Four month work experience at 3-star.

Ontario College Certificate - Culinary Skills Chef Training, Culinary Arts/Chef Training