Devon Walsh Email & Phone Number

Ontario, Canada

Toronto, Canada Area

• Led, coached and managed Ritual’s merchant onboarding team during a period of hyper-growth as merchant network doubled from 3,500 to 7,000 partners, company expanded globally to Asian and European markets and team grew.
• Increased weekly launch output by 50% while improving overall quality with static head count.
• Exceeded KPI every quarter with the team launching at least 80% of merchants within targeted time frame.
• Developed and coached 3 direct reports to be successfully promoted into leadership roles, in conjunction with Head of Operations.

Toronto, Canada Area

• Managed team responsible for providing support to Ritual merchant partners as network doubled from 1,700 to 3,500 partners and team grew from 2 to 6 people.
• Reduced response time to merchants by improving and automating ticket flow in Zendesk.
• Trained new team members as well as third-party contractors to perform partner support functions.
• Responsible for coordinating weekly payments to all of Ritual’s merchant partners exceeding $1 million.
• Learned SQL to pull relevant merchant data for custom sales reports.

Toronto, Canada Area

• Innovated Toronto food industry by creating first Low-FODMAP Meal Delivery business in Canada for people with functional gastrointestinal symptoms; led all facets of the organization through conception, proof of.
• Adopted growth mindset to fill a variety of roles including recipe developer, chef, purchaser, food photographer, social media co-ordinator, brand manager, salesperson, customer service specialist and bookkeeper
• Managed leasing of kitchen space, hiring and co-ordination of professional talent for delivery, website development, accounting and marketing; continually focused on efficiencies and overall organizational.
• Accountable for crisis management and problem solving activities, significantly improving these skills and becoming more effective in high-stress, new and ambiguous situationsImpact
• Developed Canada’s first and only Low-FODMAP Meal Delivery Service
• 100% repeat customer purchase of initial service, high customer satisfaction and high referral business

Toronto, Canada Area

Piemonte Area, Italy

Toronto, Canada Area

• Prepared and reviewed sales opportunities and revenue forecasts for banking and insurance clients on a weekly basis; analyzed sales plan and revenue plan allocations; and analyzed commission plans
• Assisted in a variety of office activities such as presentation preparation, and contract preparations

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Activities and Societies: Exchange to Corvinus University of Budapest; Sponsorship Coordinator for Queen's Women in Leadership (QWIL).

Ontario College Graduate Certificate - Culinary Arts Italian Program, Culinary Arts/Chef Training

Intensive semester of Italian food, wine, language, and culture studies at George Brown College Four month work experience at 3-star.

Ontario College Certificate - Culinary Skills Chef Training, Culinary Arts/Chef Training