Devon Ward Email & Phone Number

Dearborn, Michigan, US

• Actively update, maintain and monitor all aspects of computer networks inside of Ford’s Michigan Assembly Plant
• Researching, diagnosing, troubleshooting and identifying solutions to resolve technical issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Seattle, WA, US

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities
• Handling support requests and procedures across the network
• Supporting customers from multiple buildings in the area, as well as remote customers

US

• Provides desktop support, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Resolves all networking and user management issues.

Lake Forest, California, US

• Install and Network digital office equipment.
• Service and maintain customer's digital office equipment.
• Verify equipment functioning by completing test initiatives and final adjustments.
• Perform copier machine modification and software upgrades/maintenance.

• Provide excellent customer service while answering calls in a high volume call center.
• Troubleshoot software, hardware, and network issues.
• Document findings using Remedy ticketing system.

Houston, Texas, US

• Provide excellent customer service while answering calls in a high volume call center.
• Troubleshoot software, hardware, and network issues.
• Document findings using ITSM ticketing system.

Warren, MI, US

• Communicate professionally and effectively with other employees, customers, and contractors.
• Work effectively as a individual and as a team supervisor on all assignments.
• Enter data into computer systems, process orders, and check orders for accuracy.

• Installed and repaired TV, Internet, and phone services.
• Created LANs within homes and small businesses.
• Educated customers about the features and functionality of their services.
• Ran diagnostic test and analyzed results.

East Lansing, Michigan, US

• Trained employees on cash procedures, barista, food handling, and customer service.
• Managed 5 retail locations
• Supervised the Operations, Human Resources, and Marketing Teams.

Full Stack Network Engineer, Network And System Administration/Administrator

Master’S Degree, Information Technology

Bachelor Of Arts (B.A.), Media Arts And Technology