Greeted and checked-in/out guests at this 5,000 room resort providing excellent interaction experiences within a timely and professional, yet personal manner. Throughout my time at MGM Grand I received praise for excellent GEM levels, averaging 9/10 performance scores. MGM Grand's front desk also increased from Satisfactory GEM standards to Above Average throughout my time there. Empathize and solve guest disputes on a daily basis; I also Coordinated with Management to complete small projects with disputed rooms and assisted with numerous small daily tasks throughout the data spreadsheet. Inspected rooms and logged Out Of Service (OOS) rooms in excel spreadsheet. Averaged a top 10 percentage rank for commission, scored in the top 5 percent on occasion. Trained new hires on proper procedure and professional terminology with guest interactions. Important systems used: Opera property management system, Microsoft Office: Word, Excel, Power Point, Outlook

Administrative support for front office and non-clinical staff. Main Project: manage and perfect Patient PAL services used within the hospital for patient discharge. This enabled satisfactory levels to improve if utilized correctly. Other uses; billing and patient discharge. Helps improve timing for patients with disputes, this way they can reach their Primary Care Physician (PCP) faster. Attend monthly building inspections, daily administrative meetings, contracts department, purchasing manager and director of contracts management meetings. Assist with contracts and hospital operations and infrastructure formationsHelped coordinate and implement Enterprise Contract Management System with other interns. Created educational training material with Patient PAL, contract management and compliance. This was presented to the Administrative, Contracts Management and Purchasing departments at the conclusion of my internship. Important systems used: Patient PAL, Microsoft Office: Word, Excel, Power Point, Outlook

Coordinate agenda meetingsImplement data from meetings with Provost, UNLV President and Chief of Staff (COS) Fred Tredup.Coordinate with student body government and student council for quarterly meetings. Order and document office supplies (Excel Spreadsheet). Pickup and drop off supplies throughout Flora Dungan Humanities (FDH) building, Student Union and Finance offices. Drop off documents throughout the campus on office cart. Collaborate as an assistant with Kyle Kaalberg, Executive Director of Strategy and Strategic Initiatives, on various student and provost documents and directives/initiatives. Highlighted initiatives include: UNLV scholarship participants, student body government projects and provost objectives. Utilize power points, word and excel to implement planned initiatives. Important systems used: Microsoft Office: Word, Excel, Power Point, Outlook