• Led the planning department, overseeing comprehensive long-term strategic initiatives, including route optimization, service expansion, and infrastructure development, resulting in a 50% rise in ridership, returning to pre-pandemic levels.• Oversaw the implementation and optimization of Clever Devices, a major upgrade to our CAD/AVL system, including overhauling the communications to vehicles with an included VoIP system.• Certified the Automated Passenger Counting (APC) system for use with the National Transit Database, ensuring accurate data collection. Developed and implemented testing protocols for seamless integration, meeting compliance standards for federal funding reporting.• Reduced risk by implementing a fully redundant disaster recovery plan for all new systems.

• Assisted with the adoption of Illinois' first battery electric bus fleet, contributing to scaling EV adoption to 30% of the fleet and positioning the agency as a regional leader in sustainable transportation.• Procured and integrated three innovative public-facing mobile applications, enhancing passenger experience, increasing real-time information accessibility, and receiving recognition from industry experts.• Conducted exploratory data analysis to discover hidden trends, anomalies, and potential areas for process improvement.• Acted as data quality assurance, responsible for troubleshooting and resolution of complex data issues, ensuring data quality and security. Ultimately resulting in 10% decrease in data anomalies.

• Successfully led the integration process for real-time information updates. Through 4 APIs, more than 500,000 data points are broadcast daily.• Identified user requirements and negotiated contracts for fare payment mobile application, enhancing passenger accessibility. Conducted in-depth analysis of complex datasets, extracting meaningful insights to support data-driven decision-making within the organization. • Utilized SQL, Python, and Tableau to query and manipulate data, ensuring accuracy and completeness in analytical outputs.

• Played a pivotal role in data quality assurance processes, identifying and rectifying anomalies or discrepancies in datasets.• Coordinated with vendors and service providers to address technical issues and optimize system performance.

• Made a substantial contribution in preparing and launching the new Operations and Maintenance Facility, managing 6 network cabinets, 250 data drops, and a centralized server room.• Actively contributed to IT asset management activities, including inventory tracking and equipment procurement.