Devon Whyte Email & Phone Number

Brooklyn, New York, United States

Manage overall Overnight Operations which includes Grocery, Dairy and Frozen and Produce. I am responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established for the Overnight Operations. Ensuring safe and efficient operations including receiving and unloading of all delivery trucks..

Brooklyn, New York, United States

Supervised the Overnight Grocery Merchandising and operations. I supervise and train a 30-member team to Supports the activities of the Overnight Grocery Operations Department. I oversee the nightly department production activity which includes Truck Delivery unloading and breakdown and sorting of products as well as facilitates departmental workflow. In.

Portland, Maine Area

Supervise a team of HR benefits Associates supporting all Delhaize America employees nationwide. Associate Service Center supports functions within Human Resources and is responsible for responding to inquiries regarding employees enrollment in Health benefits, questions regarding Payroll, Vacation hours and other routine inquiry and transaction tickets as.

Manchester, NH

Manage day to day operations of inbound and outbound call center and ensure that all required service levels for all areas are met.Set goals for call center supervisors, team leads and representatives concerning call and quality metrics. Make all personnel decisions to include interviewing and hiring of new staff. Conduct midyear and annual performance.

Greater Boston Area

Supervise a call center team of 20 representatives to service Medicare Beneficiaries. Make sure incoming calls are answered in a timely manner by using Call Management System to ensure appropriate phone coverage and ACD agent performance throughout the day. Provide feedback and coaching to staff to ensure that they are trained and customers receive the.

Coordinate, design and deliver new employee training. Track individual training progress for Customer Service Representatives, develop training plans and deliver to group/ individual CSR. Work closely with Department manager and supervisors to set objectives for training, assess ongoing department training needs, and make recommendations to address them. I.