*Work directly with key stake holders to develop business requirements related to system changes and enhancements required to support the business*Design, code, implement, and maintain applications using various programming languages*Develop test plans and scripts for unit, system, regression, and user acceptance testing*Follow Systems Development Life-cycle (SDLC) to complete projects and to develop detailed project/technical documentation for assigned projects*Assist with fulfillment of Sarbanes–Oxley (SOX) and other auditing requests*Extract, compile, track, and analyze data using SQL *Perform complex problem determination, requirements analysis, and solution design *Troubleshoot and debug complex system problems whether documentation exists or not*Recognize system anomalies that may be symptoms of underlying, chronic problems and follow them through to root cause and resolution*Through ServiceNow application, track support of application issues through research and education of users; managing third-party resources; as well as testing and documenting internal user-submitted project requirements of various business initiatives.*Effective with working with individuals at various organizational levels, from those at the associate level to the VP level.

* Manage, monitor and facilitate all production processes, including the tracking, pick-up and delivery of production orders* Use the largest digital print network in the US of over 1000 locations to coordinate, produce, and deliver orders from stores closest to recipients * Spread production of large orders across many locations to increase speed and efficiency* Determine appropriate shipping methods and ensure on-time delivery to final destination in compliance with FedEx shipping procedures* Prioritize, manage and schedule production orders to meet completion deadlines * Track production orders through entire production process ensuring proper SOP are followed increasing speed, productivity, and accuracy* Facilitate communication between different FedEx operations to ensure the completion and delivery of production orders* Proof and quality check all incoming and outgoing production orders* Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving* Take customer orders and give pricing information

* Responsible for offering and selling financial products and services * Established, developed, retained, and deepened long-term relationships with current and potential customers in the community * Performed tasks such as opening deposit accounts, taking loan applications and handling customer service requests* Provided financial analysis and presented multiple options* Assisted customers in their selection of various accounts and financial services