Devona Clark Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Commission Expiration September 8, 2025

Nashville, Tennessee, United States

• Responsible for directing the projects workflow to ensure child support work is completed appropriately and timely
• Understands the mission of the contract and assists in the development of office policies and procedures, ensuring that they do not conflict with any child support program regulations or policies.
• Draws from all available resources, policies, Project Manager, State Agency staff and attorneys to answer inquiries.
• Works closely with supervisors to monitor
• productivity and production goals and identify training needs.
• Responsible for creating a positive and supportive work environment by supporting the Company's open-door policy and by maintaining a professional demeanor under stressful circumstances.

Nashville, Tennessee, United States

• Review system and agency statistics regarding performance reports
• Review, evaluate, edit, and update existing training materials
• Identify training needs and develop training materials for all aspects of the Project, including District Office staff, CPC staff, and the Legal staff
• Monitor staff performance and provide feedback, adjust training plan as needed
• Meet regularly with Project Manager and Management Team to identify problem areas and trends
• As policy or practice change, or as training needs are identified, update/maintain all training's and operating procedures as necessary.

Nashville, Tennessee, United States

• Provides guidance and direction to staff including monitoring performance and provides performance feedback to meet performance management
• Provides technical advice and interpretations of policy and procedures to staff for clarification
• Prepared and maintained performance reports to monitor progress toward performances measures
• Liaison between the Child Support office and Governors Cabinet to ensure that Davidson County assist families
• Collaborates with the Project Manager to set goals and expectations
• Assist with reviewing program contracts and provide input on bid writing

Nashville, Tennessee, United States

• Plans, organizes, defines, and reviews work and workflow to ensure court filings were processed timely
• Works closely with Staff Attorney to ensure court dockets were updated within a week prior to court
• Developed a process to ensure court orders were entered timely to meet federal and state guidelines as well as contractual requirements
• Proactively identified problems and implemented solutions to current and long-term issues to ensure contractual requirements were met
• Developed constructive and cooperative working relationships with other agencies, divisions, department, external sources to meet the needs of customers
• Collaborates with the Project Manager to set goals and expectations

Nashville, Tennessee, United States

• Analysed the organization, structure and functions of a unit to ensure effective business opportunities
• Analysed information and develop strategies to decrease our caseload and mail messages
• Monitored and demonstrated complex problem-solving skills to ensure customer satisfaction
• Prepared and maintained performance reports to monitor progress toward performances measures
• Conduct quality assurance case readings to ensure appropriate actions were taken to meet state audit requirements
• Manage staff and conduct training to ensure cases are completed timely and accurately

Nashville, Tennessee, United States

• Provides guidance and direction to staff including monitoring performance and provided performance feedback to meet performance management
• Developed strategies to achieve program goals and objectives
• Monitored and processed customer complaints to ensure customer satisfaction
• Conduct quality assurance to ensure contractual requirements are met
• Coordinate the development and writing of standard operation procedures
• Manage staff and training to ensure cases were completed accurately and timely

Nashville, Tennessee, United States

• Planned and conduct training programs for staff in policy, procedures, and casework practices to improve program delivery
• Answered questions from customers and clients concerning DHS policy and procedures to maintain positive communication
• Assisted supervisor with planning, organizing, and defining goals for staff
• Prepared appropriate legal actions to establish and enforce child support orders

Nashville, Tennessee, United States

• Planned and conduct training programs for staff in policy, procedures, and casework practices to improve program delivery
• Answered questions from customers and clients concerning DHS policy and procedures to maintain positive communication
• Assisted supervisor with planning, organizing, and defining goals for staff
• Prepared appropriate legal actions to establish and enforce child support orders