Devona Clark Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Commission Expiration September 8, 2025

Nashville, Tennessee, United States

• Responsible for directing the projects workflow to ensure child support work is completed appropriately and timely• Understands the mission of the contract and assists in the development of office policies and procedures, ensuring that they do not conflict with any child support program regulations or policies.• Draws from all available resources, policies, Project Manager, State Agency staff and attorneys to answer inquiries. • Works closely with supervisors to monitor• productivity and production goals and identify training needs. • Responsible for creating a positive and supportive work environment by supporting the Company's open-door policy and by maintaining a professional demeanor under stressful circumstances. • In the absence of the Project Manager, provide leadership to the team and communicate any problems to the Project Manager.

Nashville, Tennessee, United States

• Review system and agency statistics regarding performance reports• Review, evaluate, edit, and update existing training materials• Identify training needs and develop training materials for all aspects of the Project, including District Office staff, CPC staff, and the Legal staff• Monitor staff performance and provide feedback, adjust training plan as needed• Meet regularly with Project Manager and Management Team to identify problem areas and trends• As policy or practice change, or as training needs are identified, update/maintain all training's and operating procedures as necessary. • Ensuring all management staff has reviewed and approved prior to distribution to staff.

Nashville, Tennessee, United States

• Provides guidance and direction to staff including monitoring performance and provides performance feedback to meet performance management• Provides technical advice and interpretations of policy and procedures to staff for clarification • Prepared and maintained performance reports to monitor progress toward performances measures• Liaison between the Child Support office and Governors Cabinet to ensure that Davidson County assist families • Collaborates with the Project Manager to set goals and expectations• Assist with reviewing program contracts and provide input on bid writing

Nashville, Tennessee, United States

• Plans, organizes, defines, and reviews work and workflow to ensure court filings were processed timely• Works closely with Staff Attorney to ensure court dockets were updated within a week prior to court • Developed a process to ensure court orders were entered timely to meet federal and state guidelines as well as contractual requirements• Proactively identified problems and implemented solutions to current and long-term issues to ensure contractual requirements were met• Developed constructive and cooperative working relationships with other agencies, divisions, department, external sources to meet the needs of customers• Collaborates with the Project Manager to set goals and expectations

Nashville, Tennessee, United States

• Analysed the organization, structure and functions of a unit to ensure effective business opportunities• Analysed information and develop strategies to decrease our caseload and mail messages• Monitored and demonstrated complex problem-solving skills to ensure customer satisfaction• Prepared and maintained performance reports to monitor progress toward performances measures• Conduct quality assurance case readings to ensure appropriate actions were taken to meet state audit requirements• Manage staff and conduct training to ensure cases are completed timely and accurately

Nashville, Tennessee, United States

• Provides guidance and direction to staff including monitoring performance and provided performance feedback to meet performance management• Developed strategies to achieve program goals and objectives• Monitored and processed customer complaints to ensure customer satisfaction• Conduct quality assurance to ensure contractual requirements are met• Coordinate the development and writing of standard operation procedures • Manage staff and training to ensure cases were completed accurately and timely

Nashville, Tennessee, United States

• Planned and conduct training programs for staff in policy, procedures, and casework practices to improve program delivery• Answered questions from customers and clients concerning DHS policy and procedures to maintain positive communication• Assisted supervisor with planning, organizing, and defining goals for staff• Prepared appropriate legal actions to establish and enforce child support orders

Nashville, Tennessee, United States

• Planned and conduct training programs for staff in policy, procedures, and casework practices to improve program delivery• Answered questions from customers and clients concerning DHS policy and procedures to maintain positive communication• Assisted supervisor with planning, organizing, and defining goals for staff• Prepared appropriate legal actions to establish and enforce child support orders