Devona Hemphill Email & Phone Number

Remote

Titles:1. Case manager2. Hiring Manager3. Training ManagerCase Managero Create Training templates/materials on a weekly basis to assist therapists during their sessions. o Weekly trainings with therapists. o Follow up with notes and attendance for each therapist. o Follow up with parents on any concerns regarding programs being ran.o Create materials and behavior interventions for parents to use at home.o Correlate with schools to ensure the structure they receive is continued at home. (Which may include, but not limited to reading and responding to emails as well as in person support. Hiring Managero Communicate with clinical staff on a weekly basis regarding new clientele start dates, insurance approvals, hours allowed per RBT and scheduling. o Communicate with our Scheduling Manager regarding changes which affect the hiring process, such as location changes, Therapist’s time and Attendance, last min changes in availability/schedule, and non-approvals due to lack of insurance.o Hire for available positions for numerous locations via Indeed and P2P portal. Training Managero Train all onboarding staff weekly.o Retrain current employees on professionalism, taking data, as well as targets and program direction.o Create training materials, and schedules for Therapists. o Follow up on individualized goals.o Create contracts for all staff including, but not limited to our employee contract and parent contract. I also created a step-by-step template on how to obtain your RBT through P2P. o Manually following up with all staff reviews and RBT’s.

Times Sq

• Serve as a brand ambassador providing excellent customer service while maintaining the visuals of the company.• Manage all special events including all production, social media, marketing, and talent. • Coach, train and develop all onboarding staff. • Ensure all damages, lost and found items, as well as missing cartons are processed immediately. • Over see all aspects of safety training, back of house organization and cleanliness. • Interview all potential candidates for all positions.• Handle all operational duties including communication boards, as well as documentation for associates and separations.• Create weekly schedules for over 200 associates.• Consistently maintain high KPI’S / MOD.• Replenish store to capacity prior to high peak traffic hours.• Execute weekly merchandising and display objectives as well as new product placement. • Lead daily walk-throughs with SM/DM. • Consistently leverage traffic ensuring all marketing and top sellers are placed properly. • Proficient with POS systems and tracking sales hourly. • Ensure payroll and time corrections are completed on a weekly basis.

Bay Plaza

• Provided excellent customer service by setting company expectations for all associates.• Coached and developed all employees to learn all aspects of their position both visual and operational.• Recruited and on boarded brand representatives. • Created weekly schedules for all associates.• Consistently maintained high KPI’S.• Executed all floor sets as well as updates/price point changes.• Consistently leveraged traffic by making sure all marketing was placed properly.• Opened rewards member accounts as well as Place cards.• Handled all B.O.H duties including stock/operations. • Opened and Closed store.