Devona Daryl Email & Phone Number

- Successfully negotiated collective agreements with multiple stakeholders, ensuring fair terms and improved working conditions for employees while maintaining a positive relationship with management partners.- Represented workers' interests at tripartite/bipartite discussions, contributing to the formulation of labour policies that improved employment standards.- Mediated and resolved grievances between workers and employers, reducing dispute resolution and improving workforce satisfaction.- Advocated for workforce development initiatives, leading to the implementation of upskilling programs via the NTUC CTC that enhanced employee productivity and secured higher wages for workers.- Planned and executed member-centric engagement activities, increasing union membership participation and fostering stronger labour-management relations.- Gained in-depth exposure to diverse sectors, leveraging cross-industry insights to tailor solutions to unique workforce challenges.- Facilitated townhalls and initiatives that empowered workers to voice concerns constructively, leading to a measurable boost in morale and job satisfaction.- Actively championed legislative changes that addressed emerging workforce challenges, such as flexible work arrangements and mental health support.- Worked on NTUC Care Fund (e-Vouchers) and other social support initiatives, directly benefiting lower-income workers and their families.- Promoted diversity and inclusion in the workplace, helping to integrate marginalized workforce segments, such as ageing workers.- Familiar with Singapore’s Labour Laws, government legislations and Employment Act.

Singapore

- Established and managed the MWC Shelter @ PPT Lodge 1B, implementing meaningful programs to support an average of 100 migrant workers (MWs) daily while they awaited case resolution.- Coordinated assistance programs for MWs referred by the Ministry of Manpower (MOM), addressing urgent needs such as temporary housing and food during case resolution.- Provided advisory and case representation services for MWs through walk-in consultations and MWC Helpline support.- Cultivated strong working relationships with key stakeholders, including MOM, government agencies, and migrant-focused NGOs, to enhance collaboration and service delivery.- Organized and hosted membership recruitment drives at MW roadshows in dormitories and events to strengthen engagement and awareness about the MWC Membership Programme.

Singapore

- Managed inter-departmental and external communications with government agencies, non-governmental organisations, clients, sponsors,neighbourhood communities, foreign workers and the general public- Jointly worked with the Operations Teams for investigation procedures, reporting progress in weekly reports- Managed client feedback and ensured case rectification with external and internal clients (Grievance case handling)- Drafted advisories/circulars for internal departments and external clients- Handled partnerships, consultative solutions for business partners to deliver building projects- Established and maintained liaison with community organizations and local resources that can benefit the foreign worker's community. Served as thedormitory’s representative to the different communities- Conducted co-marketing campaigns for 18k Migrant Workers which included Embassy Visits, monthly mini events- Project management for Operations Team, ensuring all stakeholders are informed, coordination of third party vendors- Gathered and collected quantitative and qualitative data to analyse client satisfaction and improve customer acquisition- Advocated individual and/or collective concerns to better existing conditions

Singapore, Singapore

- Project management for layout, advertisement productions, communication materials and oversaw budget for all productions- Communicated and scheduled face-to-face meetings with vendors and suppliers- Recruited 5 members for design team via proper selection processes and provided workshops for new recruits. Monitored the training plan andestablished a feedback system to drive improvement of training provided- Procured materials for design department each year and kept inventory of stock

Singapore

- Categorised physical files and digitised records for easy updating and retrieval by team members- Updated HR databases for new hires, separations, vacation and sick leaves, managed payroll and taxes- Implemented effective interviewing techniques for new hires- Oversaw daily operations of all departments- Co-ordinated and directed activities for all employees and management staff- Supervised other HR staff, to ensure they carried out their daily operational tasks

Singapore, Singapore

- Categorised physical files and digitised records for easy updating and retrieval by team members- Coordinated HR projects, meetings and training seminars- Computed data in the SAP system and filed weekly reports for internal communications- Updated HR databases for new hires, separations, vacation and sick leaves