Devon James

Devon James Email and Phone Number

IT Service Desk Technician @ U.S. Department of the Treasury
Atlanta, GA, US
Devon James's Location
Atlanta Metropolitan Area, United States
About Devon James

Experienced IT Consultant with a strong background in finance and technology. I have 5 years of experience in providing strategic guidance and technical expertise to clients in various industries. Proficient in Microsoft Office, Salesforce, SQL, Tableau, and Python. Skilled in client relationship management, problem-solving, and effective communication (both verbal and written). I excel at project management and have a proven track record of delivering successful outcomes within budgetary constraints. Currently pursuing a degree in computer science to further enhance my skills in IT consulting and expand my expertise in Python programming. With a solid foundation in finance combined with technical proficiency, I specialize in bridging the gap between business objectives and technology solutions. Passionate about driving innovation while ensuring exceptional customer service through stakeholder engagement, training & education initiatives, and IT strategy development. Looking forward to meeting you here on LinkedIn or feel free to email me at andrejames958@gmail.com.Let's Connect!

Devon James's Current Company Details
U.S. Department of the Treasury

U.S. Department Of The Treasury

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IT Service Desk Technician
Atlanta, GA, US
Website:
treasury.gov
Employees:
14500
Devon James Work Experience Details
  • U.S. Department Of The Treasury
    It Service Desk Technician
    U.S. Department Of The Treasury
    Atlanta, Ga, Us
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  • Oracle
    It Consultant
    Oracle Sep 2022 - Aug 2023
    Successfully implemented an electronic health record (EHR) system for multiple hospitals and clinics.Applied data analytics skills, programming knowledge (SQL), and understanding of healthcare workflows.Collaborated with clients to identify workflow inefficiencies within their existing systems.Improved operational efficiency, reduced paperwork by 50%, and enhanced patient data accessibility.Conducted comprehensive training sessions on new software functionalities for hospital staff.
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  • Pnc
    Retail Banking Consultant (Department Lead)
    Pnc Feb 2021 - Sep 2022
    Successfully managed a portfolio of high-net-worth clients, providing personalized financial advice and solutions.Collaborated with cross-functional teams to launch new products or services targeted at specific customer segments.Successfully implemented digital banking solutions for retail customers, including mobile banking apps and online account management platforms.Utilized project management skills, technical expertise in digital banking technologies, and effective communication to drive successful implementations.Improved customer proficiency in using self-service features resulting in reduced support calls by 30% and increased customer satisfaction ratings.
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  • Apple
    Product Specialist
    Apple Jan 2020 - Feb 2021
    Leveraged instructional design skills, deep understanding of Apple products, and strong presentation abilities.Contributed to the development of software updates that addressed user pain points resulting in improved user experience ratings by 25%.Utilized troubleshooting skills, deep knowledge of Apple products/software systems, and excellent customer service abilities.Utilized product knowledge, market research skills, and effective communication to engage customers and drive sales.Achieved a 20% increase in sales within the first quarter and exceeded revenue targets.
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Devon James Education Details

Frequently Asked Questions about Devon James

What company does Devon James work for?

Devon James works for U.s. Department Of The Treasury

What is Devon James's role at the current company?

Devon James's current role is IT Service Desk Technician.

What schools did Devon James attend?

Devon James attended Florida Atlantic University, Florida Atlantic University, Florida Atlantic University.

Who are Devon James's colleagues?

Devon James's colleagues are L Dawn Kline, Clara Kwun, Wendell Smoot, John Squyres, Anne Halamar, Bobby Gaillard, Byron Clark.

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