Devona Pierce Email & Phone Number

Irvine,Ca

Orange County, California Area

For the past 15 years, I have worked as a inside sales - customer service - sales assistant for a Fortune 200 company. Proven expertise in customer service skills, problem solving, handling sales assistance for domestic and international customer base within the magazine, catalog and web publishing arena. Diverse background that includes outside sales and media purchaser. Strong reputation for account management resulting in solid business relationships and high customer retention. Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction. Key competencies:• Ability to connect and build a friendly business relationship with customers• Good judgment, logical, even keel personality• Adapt tone and verbiage to each unique customers voice• Ability to organize and manage multiple priorities• Customer account management• Maintained a high level of customer service and was accountable for over $10 million in sales• Accountable for all order processing functions from customer to manufacturer• Negotiated paper pricing for spot purchases as well as ongoing business• Capable of diagnosing customers needs and proposing solutions• Accountable for all order processing functions from order entry to invoicing• Maintained customers inventory levels to ensure no product shortage

San Francisco Bay Area

Worked as an Inside Sales / Customer Service Representative for Zellerbach Paper -A Division of the Mead Paper Company. As a valued employee I was able to transfer to the Los Angeles area from the Bay Area. Efficiently provided paper pricing quotations and equivalent grade substitution for printing papers. Advised customers on availability, price and delivery schedules. Was appointed to yearlong corporate AIM project to formulate better business practices. Proven expertise in customer service skills, problem solving and handling sales assistance. Strong reputation for account management resulting in solid business relationships and high customer retention. Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction. Key competencies:• Ability to connect and build a friendly business relationship with customers• Good judgment, logical, even keel personality• Adapt tone and verbiage to each unique customers voice• Ability to organize and manage multiple priorities• Customer account management• Accountable for all order processing functions from customer to manufacturer• Negotiated paper pricing for spot purchases as well as ongoing business• Capable of diagnosing customers needs and proposing solutions• Accountable for all order processing functions from order entry to invoicing

Bachelor Of Arts (Ba), Journalism Major / Advertising Minor

Education record