Devon Baez Email & Phone Number

Glastonbury, Ct, Us

I am part of my company’s internal Technology Operations department. We are responsible for establishing, monitoring, and maintaining all information technology systems and services for almost 200 users.My primary responsibilities involve general end-user support alongside endpoint configuration. This position has also afforded me valuable Azure AD, Office 365, Intune and telecommunications administration experience. This experience with cloud-based technologies has given me a unique appreciation for their utility in the ever-expanding remote workplace.

I provided administrative support for the Sales and Operations departments. This included scheduling appointments, customer follow-ups, and the handling of sales report data. During this role, I was able to strengthen soft skills such as time management and interdepartmental collaboration.

Southwick, Ma, Us

I was part of a team that handled the refurbishment of various point of sale equipment including servers, PC’s, thin clients, registers, and other electronic devices. My daily tasks involved handling large quantities of computer hardware and possessing the technical expertise to correctly configure units according to customer needs.

I was part of an organization the provided help desk support to students attending Connecticut’s various state community colleges. I was responsible for responding to our ticket queue and assisting users with their inquiries.