Devon Broderick Email & Phone Number

United States

Manage account engagement and renewal activities for small business-sector health plan subscribers with a Fortune 5 company, with specific emphasis on business service and retention. Liaise between market, distribution partners, sales, and functional leaders to ensure the delivery of critical updates and support the operational infrastructure. Deliver high caliber service on escalated issues to all involved parties, from leadership all the way down to individual members.• Connect with brokers and groups regularly to review service-related statistics, share ideas for enhancing total service, and support renewal.• Conduct customer-level training and education on internal service platforms, reporting, and interpreting benefit usage data.• Host open enrollment meetings to introduce members to a full complement of plan benefits, including medical, pharmacy, dental, vision, wellness, and other resources.

Greater Denver Area

Perform live music to support guitar students at all skill levels during seasonal recitals, acting as vocalist/bassist and mastering a broad musical repertoire as needed to fulfill the studio’s versatile needs.

Greater Denver Area

Cultivate and nurture business collaborations/customer relationships with an eye toward sustaining partner relations and achieving company goals for an award-winning real estate news and digital media outlet. Create strategic collaborations with business partners and internal/external resources to efficiently launch advertising/marketing campaigns designed for optimal reach and conversion. Anticipate and proactively respond to partner needs while enhancing operational performance. Evaluate current performance data to optimize the success of marketing and partner retention initiatives. Coordinate logistics associated with tradeshow/conference planning.• Maintained a 75-125-account load, delivering concierge-level service, performance metrics interpretation, and effective optimization strategies to enhance the client experience and retain business. • Developed and launched a digital client interface portal to ensure effective communications and timeline adherence while decreasing overall email volume.• Managed individuals and small-scale teams, successfully coaching them toward self-guidance and mastery of their position responsibilities.• Improved client acquisition/retention through the development and implementation of refined operations.• Streamlined project execution by implementing evidenced-based best practices for business procedures.

Greater Denver Area

• Developed a broad variety of copy for use in corporate branding, event marketing, product launches, multichannel advertising campaigns, company procedural manuals, international tourism, video production, online self-improvement courses, association membership campaigns, and staff orientation handbooks.• Produced web-ready marketing videos—including conceptualization, scripting, storyboarding, editing, and post-production—demonstrated to engage viewers.

Denver, Co

Spearheaded membership marketing/retention campaigns for a 50K-member water sector service and networking association. Evaluated ROI data to optimize the impact of initiatives. Partnered and engaged with cross-departmental task forces regularly to enhance communication strategies and overhaul how departments did business.• Achieved an 88% retention rate and maintained $10.6M in yearly dues revenue through membership recruitment and renewal tactics.• Promoted the value of joining the association by thoroughly redeveloping membership marketing collateral.• Increased membership and marketing leads by acting as the face of the association at nationwide tradeshows.

Englewood, Co

Oversaw internal membership operations for a 22.5K-member healthcare administration service and networking association. Continually assessed membership data to measure progress toward annual budget goals and determine areas for improvement. Drafted a detailed technical procedure manual for departments and resolved system issues affecting daily operations.• Maintained an 81% renewal rate utilizing onboarding and retention communication campaigns.• Improved the effectiveness of current acquisition and retention tactics by identifying procedural avenues.• Enhanced page-flow and user experience by introducing content/functional revisions to sections of the site.• Strategically innovated growth-oriented strategies and resources to empower medical practices to adapt to existing and emerging healthcare delivery trends.• Increased acquisitions through strategic recruitment campaigns.• Established comprehensive strategies and governance structure for email communications.• Achieved accurate internal benchmarking by overhauling financial/statistical reporting methodologies.

Englewood, Co

Led the delivery of outbound marketing and business email communications including the launch of an email traffic management system that controlled distribution and flow. Created copy for digital/print marketing collateral including recruitment, orientation, and renewal campaigns, conference brochures, and external business communications. Spearheaded a research team that investigated the creation, launch, and implications of an online video strategy and integration plan.• Enhanced web/marketing copy and video production resulting in improved search results and conversion rates.• Introduced email performance analytics into internal best practices for marketing to confirmed adherence with corporate communication and brand standards.• Produced marketing, staff orientation, and member tutorial videos to engage viewers.

Englewood, Co

Managed effective membership marketing and retention campaigns from conceptualization to execution, incorporating performance analytics into recommendations to leadership for further action. • Executed successful annual enrollment marketing campaigns for board certification, student scholarship, and practice administration internship programs. • Automated membership campaign touches in Salesforce, increasing staff efficiency by 30%. • Transitioned membership materials to digital format, saving $30,000 annually in materials costs. • Planned, marketed, and hosted new member engagement receptions at the annual conference. • Streamlined and documented departmental procedures to boost efficiency.

Englewood, Co

Collaborated in the development and dissemination of nationally acclaimed medical practice survey data products, addressing research inquiries and providing technical support for survey data collection channels. • Conducted data analysis to discover trends that could impact medical practice administration. • Proofread technical text in department publications to enhance clarity and consistency, and ensure proper grammar.• Streamlined and documented departmental procedures to boost efficiency.

Denver, Co

Developed and edited procedure manual copy for a physician education organization and conducted industry research into best practices for physician remediation.

Denver, Co

Managed the evaluation activities for the nation’s premiere physician assessment and remediation program, directing colleagues in all functions related to this process. • Generated and edited 20- to 40-page analytical reports that synthesized evaluation results with recommendations for further clinical education. • Recruited and trained consultant physicians from multiple specialties to conduct clinical skills evaluations. • Developed new procedures that boosted efficiency and upheld quality standards throughout organizational changes.

Englewood, Co

Managed the production of weekly programming distributed to 150 radio stations nationwide, collaborating with talent and internal staff to operationalize the timely delivery of each week’s final product. • Recruited, trained, and managed employees and volunteer interns responsible for production and marketing. • Revolutionized the production process, streamlining it by 20 hours per week. • Executed marketing and sales tactics that boosted the company’s reach. • Developed copy for and voiced commercials for national broadcast.

Aurora, Co

Maintained a caseload of 15 clients under a state-funded program emphasizing the transition from the scholastic world into the job market for students with learning differences. • Addressed every aspect of job development and employment acquisition and retention. • Developed new procedures and forms that expedited the statewide intake and disability determination process. • Performed community outreach to identify employers who supported the program’s cause. • Advocated on behalf of both employers and clients to reconcile concerns that arose on the job.

Thornton, Co

Maintained a caseload of 20 clients under a state-funded program emphasizing the continuum of care for substance use disorders. • Assisted clients in securing employment, permanent housing, drug and alcohol treatment, and ongoing psychiatric care in their overall development of daily living skills. • Coordinated care within a vast network of available community resources. • Represented clients, their families, and the organization in the judicial system.

Westminster, Co

Provided group management for emotionally and behaviorally challenged adolescents on a 30-patient residential treatment unit. • Conducted individual, group, and family therapy sessions to assess treatment issues and progress.• Provided crisis intervention services as needed.