Devon Buck Email & Phone Number

North Carolina, United States

Utilized software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opened and worked support requests escalating to the appropriate people/team as necessaryKeep track of the activities on SFDC and develop knowledge about data management space (Big Data, Hadoop, Cloud solutions, Cybersecurity, etc.)Ensured essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needed

Cornelius, North Carolina, United States

 Salesforce End User played key role in the migration from classic to lightning experience driving over 3,600 organic signups to our monthly subscription, representing a 46% quarter on quarter increase  Spent 75% of each day utilizing Salesforce, SharePoint, Zuora acting as a liaison between VectorVest and the services this allowed me to better understand the tool’s capabilities giving us an edge against our competitors Interacted frequently with internal and external partners to ensure our cross-functional team was able to meet demands ensuring alignment and ongoing support of our programs

United States

 Well versed in products and promotions and what special offers we had at the time. I was motivated and set goals beyond day-to-day expectations leading to me becoming an Apple Master in Q1 of that calendar year Delivered my undivided attention to my customers and was committed to a seamless support experience allowing us to achieve miles stones and reach top 3 in the region for 2 quarters straight that year Collaborated with my organization always to implement strategic recommendations that enabled me to vet and reach out over 30 prospects per day, resulting in 20 closed deals in Q1 and $90,000 in revenue (+34% quota)

North Carolina, United States

 Key communicator for font of house to back of house connections building rapport and updating performance metrics. Assured quality of food by showing diligence and fast pace.

High School Diploma, Business Administration And Management, General

Cs50

Logistics, Materials, And Supply Chain Management