Head Of Customer Outreach & Strategic Initiatives
CurrentLaunched and lead a global cross-functional Customer Initiative Steering CommitteeExecute and strategize revenue growth projects focused on customer expansionManage the customer references program, facilitating the introduction of prospects to existing customer to drive deal conversionsOversee Customer Success, Customer Growth, Customer Support and Engineering Support’s reporting & strategic initiativesCoordinate outbound customer communications with Customer Marketing.Streamline team activities, metric reporting, and dashboards using Churn Zero and SalesforceRepresent CS&S in cross-departmental collaborations with Product, Marketing, and Data EngineeringConduct planned and ad hoc business intelligence analysis for CS&SMaintain Churn Zero as System Admin and product ownerTransitioned and manage CS&S project tracking on Monday.comFacilitate recurring leadership and global team meetingsIntroduced the Customer Success Operations role and managed a new Customer Success Data AnalystUtilize Power BI, Pendo, Snowflake, G-Suite, Salesforce, and Churn Zero for data analytics and reportingConnect prospects with existing customers through the Customer Reference program
