Devon Bernal Email & Phone Number

Racine, Wi

Match credit memos to credit requests (general returns, defective returns, cancellations, discounts, shipping refunds, fraud and Chargebacks)Issue credit to our customersAssist co-workers with credit inquiriesRun and reconcile daily reportsWork with warehouses, vendors, co-workers and customers (internal and external) to issue credit to our customersAssist with Fraud and Chargeback refunds

Greater Milwaukee Area

Remediate inconsistencies from initial Order through InvoiceThrough contacts with various plant personnel and others, provide insight and resolution where needed to resolve inconsistenciesInteract with Team and field members to resolve inconsistencies quickly and efficientlyVerify that parts have been received by the plantVerify credits found by external contractorFile monthly statements and bring inconsistencies to attention of lead

Greater Milwaukee Area

Remediate inconsistencies from initial Order through Paid InvoiceThrough contacts with various branch managers and others provided insight and resolution where needed to resolve these inconsistenciesCreated processes and provided documentation for various methods used in remediationCharged with assigning various orders to other team members for completionInteract with Team and field members to resolve issues quickly and efficiently

Greater Milwaukee Area

Provide customer service to resolve their issues in a timely mannerInteract with Team and field members to resolve inconsistencies quickly and efficientlyLog Remedy tickets after researching the issue, making sure that all of the necessary information is provided and directed at proper personnel to document the issue and its resolutionProvide input and guidance to improve an existing training guide Open/Close the Mobility User Support Center as scheduledRemedy experience

Milwaukee, Wi

Test new computer and handheld systemUpdate testing scriptsManually test new computer/handheld systemAP/AR transactions through the computer systemCreate and chair meetings Work as necessary to complete testing and assignments to client satisfactionTrain new testers how to use the system and defect tracker

Greater Milwaukee Area

Move inventory materials to/from proper places using handheld computer systemCycle counted for misplaced/wrong partsMaintained current inventory counts Make necessary adjustments for parts being movedReplace rejected parts and put rejected parts in proper placeTrain new material handlers the basics of material handling

Greater Milwaukee Area

Resolve customer issues and problems in person and over the phoneSales, balance cash office at end of shiftHandle cash pick-ups from cashiersCount and input pick-ups into computer systemBalance and reconcile cashier drawersCompile deposits and make sure proper person handled bank depositsOffer proper refundsMade sure proper paperwork was filled out and filed for various actionsTrain new front-end employees how to properly do their jobsSchedule employee breaks and lunches

Waukegan, Il

Customer serviceOther duties as assigned

Bachelor Of Business Administration - Bba, Accounting And Finance

3.0 GPA Dean’s List (Fall ’07-’08, Spring ’07-’08) Provost’s List (Spring ’06-’07)

General High School Diploma

Graduated #15 in my graduating class of 525 with a GPA over 4.0