Devon Diaz Email & Phone Number

Omaha, Nebraska, United States

United States

• Interview prospective clients to obtain data about their financial resources and needs, physical and lifestyle condition of the person to be insured, and to discuss any existing coverage.
• Licensed Medicare and life insurance agent operating remotely in a fast-paced and at time semi- autonomous sales environment..
• Analyze and explain complex coverage details and underwriting guidelines.
• Ensures accuracy of the fully underwritten application and closes the sale.
• Recognized as top seller and starred in company commercial.
• Exceptional use of medical terminology daily.

Omaha, Nebraska

• Responsible for collecting, reviewing, and processing employee benefits.
• Provide exceptional customer service through phone, fax, and email correspondence to employers, employees, brokers, and agents regarding all aspects of Group insurance coverages.
• Handle 50+ calls daily in a timely manner.
• Multitasking and accurately entering data to handle entire requests from start to finish.
• Adaptable to quick change taking on a role as a flex staffer in Dental coverage with minimal training.

Omaha, Nebraska

• Interview prospective clients to obtain data about their financial resources and needs, physical and lifestyle condition of the person to be insured, and to discuss any existing coverage.
• Licensed life Insurance agent operating in a high-volume call center environment.
• Modeled exceptional customer service skills in assisting with strong product presentation, building rapport, overcoming objections, and closing the sale.
• Educate internal and external customers on features of both advantages and disadvantages of various policies.
• Maintained monthly target goals.

Omaha, Nebraska

• Outstanding customer service preparing/serving food and beverages to patrons in a fast-paced environment.
• Ability to memorize patrons’ food/beverage order and enter in the POS system for transmission to the bar area and kitchen staff.
• Certified keno writer.
• Reconcile cash register drawer before and at closing shift.
• Collect and process payments from customers including cash with the use of a register, credit cards, and disburse receipts.
• Catered private events.

Bellevue, Nebraska

• Provide exceptional customer service greeting and checking in patients by verifying insurance information, collect co-pays with cash and credit, and disburse receipts.
• Call to confirm, schedule, or reschedule appointments, and transportation if needed.
• Aid clinic staff by pulling patient charts, preparing new charts, and organizing medical records.
• Confirm, schedule, or cancel Doctor meetings.
• Answer multiple phone lines.
• Gained knowledge and use of medical terminology daily.