Devone Smith Email & Phone Number

• Assembled over 20 workstations for Cigna employees returning to the office.• Installed network printers on windows 10 computers for Cigna staff.• Replaced broken hardware such as Ethernet cables, phone cables, and docking stations with new hardware.• Troubleshooted internet connections and monitor connectivity for Cigna staff.• Compiled mac addresses and serial numbers of broken hardware equipment for IT manager.• Documented technical issues and troubleshooting steps for IT manager once issues were resolved.• Assisted IT Manager with server room maintenance including monitoring room temperature, cable management.

Stamford, Connecticut, Us

• Performed weekly file integrity monitoring audit to ensure technology applications followed payment card industry standards.• Analyzed weekly reports and documented changes in IP addresses or hostnames in SharePoint.• Complied weekly operational audit reports to identify users with application access.• Conducted quarterly audits to identify reviewers of users with elevated access privileges.• Documented audit evidence on SharePoint site for management hierarchy and external auditors• Maintained communication with application vendors regarding changes in objects being monitored.• Communicated with scope area owners to get new or existing file monitoring transferred over to call center technology team.• Compiled folders of email communications, audit reports, and resources on SharePoint site

San Diego, Ca, Us

•Performed testing of General IT controls and processes to ensure the company’s technological Infrastructure met compliance regulations •Documented and communicated test findings to Senior level IT Auditors•Compiled audit reports of control dependencies, risk assessment, screenshots, meeting attendees, and control walkthrough procedures

Charlotte, Nc, Us

•Completed website edits for clients based on ticket submissions from Digital Marketing Specialists •Successfully edited over 20 websites a day•Maintained communication with Digital Marketing Specialist over project progress•Improved scalability of client websites on mobile devices•Created logos, retargeting ads, and loyalty flyers for clients

Cedar Rapids, Ia, Us

•Raised funds for financial aid, scholarships, research grants, and program support throughout the University of South Carolina•Built rapport with USC Alumni, update them on changes around campus and upcoming events, while learning about their experiences and post-graduate lives

•Maximized awareness of company news and events through updating content on website•Compiled contact information of teachers into email database to market workshops, webinars, contests, and special events•Assisted staff with general technical problems such as internet connections and printers

Omaha, Ne, Us

• Planned and supervised educational programs• Tutored youth in various academic subject areas • Keep records of participants, schedules, attendance and, program results• Maintained relationships with youth and parents

• Assisted with laptops, LCD projectors, Internet connections, video cameras, burners, and cables• Retrieved video footage from IPads and processed it onto an external hard drive• Supported five professors who worked with the program on a graduate course for middle school science teachers

Bachelor Of Science - Bs, Intergrated Information Technology

Bachelor Of Arts (Ba), Experimental Psychology

Forensic Psychology