- Collaborating with IT, engineering, analytics, revenue, accounts payable, legal, operations, sales, brokerage and senior leadership teams to deliver process and tool improvements such as document integration, automated commission disbursement tools and Opendoor partnership templates- Creating Zendesk dashboards and reports for the executive and field leadership audience that identify the impact and/or cost of rollouts, initiatives and tool improvements- Partnering with software developers and product engineers to maintain, troubleshoot and improve existing internal tools for a 400 person support organization- Identifying opportunities for process and tool improvement and the effects on the business and partnerships- Configuring and launching internal tools as part of national initiatives- Organizing and leading focus groups and pilots in order to examine user experience and improvement opportunities- Owning the management and onboarding of third party photography vendors and spending- Creating project proposals, rollout, launch and workback plans that identify and overcome potential blockers- Configuring tools that allow collaboration between the title, brokerage and operations businesses

- Successfully closed 2,245 real estate transactions and consistently supported 5 top-producing agents- Training, mentoring and developing materials for the onboarding of new support staff- Collaborating with software engineers and product managers to test and provide feedback on new internal tools including the development and adoption of an internal deal queue and document sharing portal- Analyzing and auditing residential real estate contracts to ensure accuracy and compliance with multiple listing services, real estate associations and legal requirements- Advocating for and guiding clients through the post-mutual process while serving as a central point of contact to all parties in the transaction

https://www.devoneethephotographer.com/

● Cold-calling and inside sales● Scheduled, created presentation materials and conducted sales presentations to small groups.● Analyzed and explained insurance contracts, coverages, options, and premiums.● Produced insurance policies and provided solutions that meet the financial and risk needs of clientswhile achieving sales goals of the agency● Trained and mentored new team members● Created written training materials

● Managed daily branch operations, inventory and service calls in the absence of branch managers● Delegated duties to team members● Conducted in-person sales calls to local business for our corporate accounts program● Reconciled and explained contracts and insurance procedures● Provided exceptional customer service while meeting branch and area sales goals● Trained and motivated team members● Attended local chamber of commerce events to develop a rapport with local businesses● Performed bookkeeping duties as assigned