Responsible for all Gaming and Esports content, including social, live, short-, mid- and long-form. Identify formats, scope and requirements, to define the Whalers tone of voice in gaming and esports while engaging its audience. Working closely with the players and content creators to ensure strategic content is developed and produced in line with the network needs. Collaborate with teams and content creators to help develop content expertise in gaming and esports for all markets by working to… Show more Responsible for all Gaming and Esports content, including social, live, short-, mid- and long-form. Identify formats, scope and requirements, to define the Whalers tone of voice in gaming and esports while engaging its audience. Working closely with the players and content creators to ensure strategic content is developed and produced in line with the network needs. Collaborate with teams and content creators to help develop content expertise in gaming and esports for all markets by working to ensure a consistently deep knowledge of the industry and subject matter. Acting community manager. To monitor traffic, metrics, content performance and adjust the strategy if need be. Show less

Handling all inbound requests from Account Executives in Oklahoma & Arkansas territories regarding research on products, pricing, availability, tracking. Service customers through email, phone and cases with product information, samples, AE inquiry. Maintain Product & System Knowledge of SFDC, SAP, Sales Central, and Customer Care.

Direct consumer and business communication resolving issues involving Account Security, Safety, and technical support involving iOS, MacOS, android, Windows and escalation calls for iOS. Recognized in 5 quarters as a top 5% performer in metrics including Customer Satisfaction and Issue Resolution. 96+% Customer Satisfaction rate from 2014-2017.

Providing direct customer service support for equipment related problems by performing in-house servicing, exchange and repairs. Diagnosing mechanical, hardware, software and system failures. Performing multiple inventory management tasks & maintaining the appearance of the sales & service floor and back office.

Repairing and installing computer hardware and software. Selling desktops, laptops, tablets and services to help improve the performance of machines. Performing everyday tasks such as receiving inventory, merchandise security, stocking, and display setup.

Taking inbound calls for 5 separate companies such as ProActive Solutions and TrustedID for sales and customer support. Listening in on live and recorded calls in order to coach my team on how to better assist our customers and identify speech improvement opportunities.

Hired as a Full Sales Floor Associate, was later promoted to Lead Firedog Technician. Relocated to San Diego, CA for a promotion to Technology Manager. Trained and managed a 3 department team that reached a top 50 rank 7 months consecutively. Trained team in technical repair, in-home networking, in-home services, computer and services sales strategies.