Devon Collins Email & Phone Number

Norfolk, Va, Us

Chesapeake, Virginia, United States

Responsible for the coordination of new PC installations for Dollar Tree Inc. 🌳 for their new IT configuration plan for their numerous stores throughout the continental 48 states. Coordinate with 3rd party vendor for the successful installation of new equipment. Provided quality customer service to both 3rd party technician(s) and store managers.

Hampton Roads, Virginia Metropolitan Area

• Used automated devices (e.g. smartphones or laptop computers) to conduct job activities.• Reviewed assigned work to locate households for verifying addresses and/or conducting interviews to obtain 2020 Census questionnaire data from respondents.• Followed stringent guidelines and confidentiality laws to obtain accurate census responses/interviews.• Responsible for the safety of the information given by the people through the US Privacy Act of 1974.• Explained the purpose of the census interview, answered respondent's questions, collected responses, and recorded census data using electronic devices and/or paper forms.• Verified and updated address lists and maps.• Followed procedures to conduct accurate work while maintaining acceptable quality and production standards.• Maintained and submitted records of hours worked, miles driven, and expenses incurred in the performance of duties.• Met/talked with supervisor, as necessary, to review procedures, report issues or concerns, and received additional instructions.• Passed federal government background check.

Portsmouth, Virginia, United States

• Responsible for the asset inventory of all Navy-Marine Corps Intranet (NMCI) equipment at Norfolk Naval Shipyard in Portsmouth, Virginia.• Responsible as part of a 7-member team who completed the asset inventory prior to the due date originally given even as the COVID-19 crisis was going on.

Virginia Beach, Virginia, United States

• Responsible for customer support for new and existing clients have prescription-based management with Express Scripts Inc.• Responsible for handling Personally Identifiable Information (PII) and Personal Health Information (PHI) of clients to ensure the safety of the accounts.• Responsible for handling payments on clients' accounts safely and securely.

Norfolk, Virginia Area

• Responsible for desktop support as a Tier 1 Service Desk Agent in support of Navy-Marine Corps Intranet (NMCI) network contract troubleshooting customer’s incidents to resolve network issues with computer peripherals and connectivity troubles.• Responsible for understanding customer needs and impact, serve customers in a friendly and efficient manner and apply workarounds if final solution cannot be applied in a short time.• Responsible for applying solutions to customer interactions by using HP Service Manager and NMCI Homeport Web Page and guide customers to use and to adopt it.• Responsible for Windows 10, Citrix (limited experience), MS Office, Active Directory, and limited support of mobile devices during my time working on the NMCI contract.• Assisted with NMCI’s transition from Windows 10 version 1709 to Windows 10 version 1803.• Responsible for being proficient and knowledgeable with the HPSM Ticketing System while working on the NMCI contract, supporting everyone that was interacted with during a call and recording various notes within the HPSM Ticketing System.

Wallops Island, Virginia

Responsible for data administration and processing of data packets sent to different customers for data analysis regarding testing and evaluation. Responsible for ensuring data links are working smoothly, performing troubleshooting to network computer systems and Linux systems. Responsible for physical security for team members ensuring safe compliance with Dept of Defense Physical Security requirements. Responsible for the data transfer of large data packets to be disseminated to other clients. Responsible for the preservation and upkeep of equipment at job site.

Virginia Beach, Virginia

Responsible for customer service for initial inbound customer claims calls. Responsible for setting up rental car pickup (if customer had rental reimbursement on their policy), setting up appointment for auto adjuster to inspect vehicle.

Norfolk, Virginia Area

Responsible for loading trucks for delivery to business and residents of goods.

Norfolk, Virginia Area

Responsible for training junior sailors in the Command, Control, Communications, Computers, and Intelligence spectrum(C4I). Responsible for instructing and evaluating Global Command and Control Systems-Maritime (GCCS-M) sailors with advanced C4I tactics. Responsible for evaluating Tactical Information Coordinators (TIC) through a ship's Immediate Training Cycle.

Various Locations

Responsible for the organized collection, processing, display, competent evaluation and rapid dissemination of pertinent tactical combat information to command and control stations, upon which sound tactical decisions may be made. Also performed instructor duties, to include training and evaluation for team members going through a command's immediate advanced warfare training phase. Performed recruiting duties, to include screening and helping individuals enlist into the United States Navy. Performed occupational safety duties, to include conducting daily checks of workplace space and making recommendations to middle and sometimes upper management to implement workplace safety changes if needed.

Norfolk, Virginia Area

Responsible for safe navigation of aircraft in advanced warfare tactical air superiority

Norfolk, Virginia Area

Primary Missile Weapons Controller for Harpoon Missile System assisting with Over the horizon-targeting missions/targets for 4 years.As the primary Electronic Key Management System(EKMS) Local Element for OI Division helping to ensure OI Division had a successful Immediate Supervisor-in-Charge EKMS inspection on board USS Leyte Gulf achieving the highest score among 5 divisions responsible for EKMS material there.As the Operations Department Administration Manager for 28 months ensuring Operations messages and reports were submitted and transmitted in a timely fashion with very minimum input from the Operations Officer.Performed duties as Leyte Gulf's primary Casualty Reports Database Manager for 23 months.

Tifton, Georgia

Military production recruiter in charge of finding the most qualified applicants out there to commit to the Navy.

Greater San Diego Area

Responsible for assisting in Search and Rescue Opeations First line supervisor for OI Division group operations

Greater San Diego Area

Responsible for distribution of incoming stock to the store. Part time cashier on the floor when needed.

Greater San Diego Area

Served onboard USS Vincennes (CG-49) from February 1997 to August 1997 switched command to USS Hewitt (DD-966). At both commands performed entry level Operations Specialist work from basic navigation plotting, radio telephone communications

Virginia Beach, Virginia

Greater Chicago Area

Entry Level tasks

Greater San Diego Area

Performed unarmed security guard work. Responsible for lookout of business and private events keeping a presence for intruders, criminals, and vagrants.

Tifton, Georgia

Responsible for keeping the dept clean and neat for customers, providing customer service to shoppers by answering questions and listening to customers about their pet concerns and upkeep and stock of pets supplies.

Associate Of Arts Degree, General Studies

Associate Of Applied Science, Business Management, Information Technology Specialization

Associate Of Arts And Sciences - Aas, Information Technology