• Having hands-on taking briefs, designing & presenting work to clients & working independently, as well as overseeing the design work of others.• Getting jobs repro ready. Scanning, deep-etching, colour retouching & correcting.• Vehicle, Indoor and Outdoor Branding – design and print ready• Trafficking & managing work through a studio of 4 DTP Operators, and helping to maintain schedules etc.• Studio Admin and IT management - software and hardware updates, maintaining IT network, studio stock etc.• Managing and maintaining the physical and digital work archiving.• Created new design themes for marketing and collateral materials. • Participated in production of print for key clients under direction of the Sales Department.

• Having hands-on taking briefs, designing & presenting work to clients & working independently, as well as overseeing the design work of others.• Getting jobs repro ready. Scanning, deep-etching, colour retouching & correcting.• Vehicle Branding – design and print ready• Studio Admin and IT management - software and hardware updates, maintaining IT network, studio stock etc.• Managing and maintaining the physical and digital work archiving.• Created new design themes for marketing and collateral materials. • Collaborated with creative team to design and produce computer-generated artwork for marketing and promotional materials. • Participated in production of print for key clients under direction of the Sales Department.Achievements:• Gained recognition for fresh and innovative ideas and quick solutions.• Developed new art-proofing system that increased overall quality of production and improved customer satisfaction to 97%. • Recruited by Beith Digital to become their DTP Manager & Senior Creative Designer.

I generated the visual presentation and design of various adverts for a weekly and monthly publication as well as a yearly Jewellery Directory.I worked under extreme time constraints and very defined financial and design limits to produce quality material.I synthesized feedback from a number of different sources into a distinctive image, I produced a variety of designs and models that demonstrate different approaches to the final product.Including: Concepts & Design of: Adverts, posters, business cards, vouchers, flyers, emailers, newsletters, invites, envelopes, website page layouts, presentations, promo items...Achievements:I represented Jewellers Network in Japan at "The World Press Day"

• Providing professional support. • Building and maintaining functional relationships with international clients as well as technical support on all queries and all downtime issue.• Solving of all IT related helpdesk problems.• Handling all admin duties (STATS). Managing KPI's, call and ticket assessments and quality control on the floor with advisors, and maintaining agreed SLA.• Setting and meeting performance targets for speed, efficiency, and quality• Managing a team of 8 Consultants• Planning and managing change• Managing daily operations• Maintaining an up-to-date knowledge of industry developments• Planning and developing staff recruitment / development plans• Recording statistics and performance levels of the department and preparing reports• Coaching, motivating and retaining staff and co-ordinating bonus, reward and incentive schemes• Forecasting and analysing data against budget figures on a weekly and/or monthly basis• Managing of costs• Developing, implementing and reviewing core responsibilities and tasks• Improving performance by raising efficiency e.g. developing team leader skills to in turn develop their staff skills…• Risk management• Optimisation of customer service• Align service delivery to changing market requirements• Understand customer needs and develop and fine-tune systems accordingly• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures• Put contingency plans in place to prevent delays and enhance the customer experience• Initiate change to continually improve all aspects of service delivery excellence particularly related to the high value customer base• Drive continuous improvement as an important element of service delivery• Identify trends and patterns pertaining to customer requests and needs and filter this information through to relevant parties to continually improve all aspects of service delivery

• Successfully translated subject matter into concrete design for newsletters, promotional materials and sales collateral. • Created design theme and graphics for marketing and sales presentations, training videos and corporate websites. • Participated in team effort to produce streamlined production of policy manuals and educational materials for newly hired employees and freelance designers.Layout designer for Software Packages and various promotional material and re-designing the layout of the website.