Devon H. Richards Email & Phone Number

Guelph, Ontario, Canada

Guelph, ON

- Responsible for effectively managing two neighbourhood teams supporting 64 residents- Responsible for implementing quality improvement initiatives on neighbourhoods - Responsible for interviewing potential candidates and on-boarding new hires- Facilitate Neighbourhood Team Development to promote self-directed teams- Encouraged active collaboration.

Kitchener, ON

Guelph, ON

- Responsible for new resident assessments, biannual care conferences- Managed care levels of residents living in Becker with Variable Levels of Service - Responsible for interviewing potential candidates and onboarding- Facilitated Neighbourhood Team Development- Encourage active collaboration between team members and leadership- Attended Payroll training.

Guelph, Ontario

- Responsible for planning and implementing quality programming- Contribute to village-wide communication regarding programming- Effectively consider resident, family member and team member suggestions into programming- Actively encourage resident participation- Responsible for documenting resident activity in ActivityPro- Support resident-centered culture.

- Responsible for scheduling medical students, residents and fellows for clinics and teachings - Responsible for assisting and organizing Rheumatology and Myositis Rounds - Answer office telephones and patient inquiries on a daily basis- Liaison for patients, assisting them with any questions, concerns, or needs that may arise- Assist patients with.

Toronto, ON, Canada

- Responsible for scheduling summer students in departments in need of assistance- Answer clinic telephones and patient questions on a daily basis- Liaison for clinic patients, assisting them with any needs that may arise- Responsible for maintaining flow of mobility clinics- Assisting in reduction of surgical wait times to improve patient experience.

Waterloo, ON, Canada

- Provide a positive and friendly team environment- Accurately scheduled 15 employees for 28 weekly shifts- Handle employee conflict effectively with care and empathy- Supply customers with quality and efficient service- Organize facility to optimize performance- Responsibly kept track of inventory- Responsible for providing adequate training for employees

Waterloo, ON, Canada

- Provided customers with quality and efficient service- Handled cash and Moneris transactions accurately- Accurately utilized various computer programs including Microsoft Office Suite and Adobe Creative Suite

Breslau, ON, Canada

- Answered pro-shop telephones- Responsibly handled money and balanced till- Provided a positive atmosphere for customers, ensuring daily customer satisfaction- Organized and prepared golf shop for the day’s customers

Leadership In Long-Term Care And Retirement Living Program

Ontario College Graduate Certificate, Recreation Management For Older Adults

Bachelor Of Arts (B.A.), Psychology

Human Resources Management