Devon Jefferson Email & Phone Number

United States

United States

Processed, reviewed and imported loan documents into Mortgage Loan Systems ( Core & Loan Tracker) and associated documents to underwriter stips for clear to close approvals. Discussed loan needs and financial histories with clients and conveyed information regarding application processes. Calculated debt-to-income and loan-to-value ratios for borrower qualification purposes. Evaluated financial statements and contacted institutions and customers to clarify details. Ordered titles, appraisals, payoffs, homeowner's insurance, flood insurance, structural engineer inspections, subordinations and other documents needed for file completion. Manage an assigned pipeline of different loan types with an average of 25-50 loans a month.

United States

Received incoming calls that consist of payments, payment arrangements, vehicle payoff quotes and Voluntary Repo request In a call center atmosphere. Arranged for debt repayment and established repayment schedule based on customer finances. Met demands of busy collections group by performing high volume of daily calls. Recorded information about customers' financial status and collections status efforts. Located new information on 60-120 day old accounts, and entered new data collected into various Vendor Excel spreadsheets for auditing purposes. Collected, and negotiated delinquent payments. Conducted follow-ups by phone or email and notated accounts for bookkeeping purposes. Completed skip traces on customers failing respond to collection efforts. Prepared documentation required for collection and repossession activities. Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals. Maintained an exceptional record of Top-Quality Assurance scoring on a month-to- month basis.

United States

Worked in multiple skip tracing systems, RDN, Master Queue and TLO. Provided auction releases to recovery agents and facilitated vehicle transport arrangements for auction. Uploaded credit reports per skip tracers request. Monitor contractual agreements for all vendors. Coordinated new vendor processes and methods to help improve vendor repossession list. Practice FDCPA consumer laws, company policies and procedures. Impacted the company's bottom line by problem solving and turning frustrated clients into repeat customers.

United States

Entered borrower(s) loan information into UNIFI Pro and Encompass Mortgage systems, including assets, liability information, employment, property, appraisal and escrow information and fees. Organized pipeline by file received date. Prioritized pipeline by completing clear-to-close files, conditions on approved files, then new files. Examined and verified information in loan application and closing documents. Performed special projects assigned by manager such as pulling sentinel reports to validate annual percentage rates and helping the Post Closing department when needed.

Provided alternative lending solutions to potential customers by using their vehicles as collateral. Help resolve customer issues and maintained customer retention. Prepared daily and monthly reports for auditing purposes. Coached, trained, and developed sales potential in new hires. Encouraged store growth and profitability by appraising vehicles, selling loan products to consumers, obtaining referrals, and participating in community events. Trained employees on duties, policies and procedures. Taught alertness and security tactics to reduce theft and losses. Delivered exceptional client experiences through hands-on leadership of associates and managers. Built and maintained loyal, long-term customer relationships through effective account management. Tracked monthly sales to generate reports for business development planning. Provided EOM (End of the Month) stats and goals of store location to immediate regional manager.