Cafe Manager
CurrentBilling and Financial Oversight: Managed invoicing, payments, and financial reporting for the cafe, ensuring compliance with company policies and delivering accurate monthly statements.Data Management and Reporting: Developed systems for tracking inventory and waste, entering and maintaining data in CBA systems with a high accuracy rate, and adhering to deadlines to support service efficiency.Workflow Optimization: Streamlined front-of-house workflows, reducing wait times by 30% and enhancing service speed, an initiative demonstrating efficiency and attention to detail relevant to high-volume billing environments.Team Development: Conducted ongoing training and coaching sessions to improve staff performance, morale, and retention, cultivating a high-performance culture in compliance with company standards.