Communication Strategy: Define overall messaging strategy and communications plan for stakeholder communications. Plans must be flexible to project needs. Strategy is influenced by key team members as well as information-gathering, and revisions are needed along the way to meet business needs and align with enterprise strategy.Organizational Change Management: Coordination on a big-picture level as well as deep dives into detailed design for execution on leading the people-side of… Show more Communication Strategy: Define overall messaging strategy and communications plan for stakeholder communications. Plans must be flexible to project needs. Strategy is influenced by key team members as well as information-gathering, and revisions are needed along the way to meet business needs and align with enterprise strategy.Organizational Change Management: Coordination on a big-picture level as well as deep dives into detailed design for execution on leading the people-side of change. Own the Audience and Vehicle Analysis tools for communication framework. Management of our stakeholder survey process to gage readiness using the ADKAR model. Project Management: Lead internal marketing and awareness campaigns. Established a project brand. Created and maintain project team SharePoint sites, workstream chart, OneNote notebooks, and communication channels. Additional Engagement Roles: Innovation team member, working to bring innovative ideas to our enterprise through innovation events and idea portals. Grange Young Professionals Leadership team member, in Communications Lead role. Previous Roles:--Claims Communications Analyst, Nov. 2014 - Jan. 2016. Created, distributed, and reviewed internal communications, organized and assisted with training programs, managed annual product changes, ownership of automated letter system, customer survey analysis which included Net Promoter Score, participated in focused cross-departmental projects including Customer Experience initiatives, participated in Learning Circles (an internal continued-education group for high-potential associates), Professional Development committee member for our internal Young Professionals group, member of our internal Womens Associate Resource Group--Auto Material Damage Claims Representative, Dec. 2011 - Nov. 2014. Customer management in auto claims, assisting customers with auto repairs, total losses, and determining liability Show less

Managed all aspects of website & social media content for 15 pubs across 8 states. Worked closely with Director of Operations to maintain corporate focus in online presence. Created internal communication emails to go out to all Area Directors and General Managers. Collaborated with Food & Beverage Director on new promotions, with Website Designer on consumer usability issues, and with outside PR firm on media presence. Updated and organized corporate website. Created and maintained all pubs’… Show more Managed all aspects of website & social media content for 15 pubs across 8 states. Worked closely with Director of Operations to maintain corporate focus in online presence. Created internal communication emails to go out to all Area Directors and General Managers. Collaborated with Food & Beverage Director on new promotions, with Website Designer on consumer usability issues, and with outside PR firm on media presence. Updated and organized corporate website. Created and maintained all pubs’ Facebook and Twitter accounts. Collaborated with Yelp Community Managers to create events to spur online reviews. Communicated with local media & community influencers to create events to spur media attention. Researched and procured new merchandise.Previous Roles:--Bar & Marketing Manager, Dec. 2010 - Sept. 2011. Managed marketing & sales aspects of pub in addition to complete bar responsibility.--Corporate Marketing Manager, Sept. 2009 - Dec. 2010. Managed all aspects of marketing for 15 locations across 8 states.--Sales Manager, Sept. 2006 - Sept. 2009. Managed marketing and sales efforts for 2 locations in Columbus, OH. Promotion from: Key Hourly Supervisor, Trainer, Bartender, Server. Show less