Devon Lowery Email & Phone Number

Baltimore, MD

Berlin, Maryland, US

• Responding to telephone calls, email, and personnel requests for technical support
• Resolving technical issues by diagnosing and troubleshooting problems, including software/hardware/firmware bugs, device malfunctions, and platform integration issues.
• Documenting, tracking, and monitoring problems to ensure a timely resolution through Ivanti
• Configuring and managing computer workstations, including installing and updating Microsoft OS
• Ensuring the security of IT infrastructure, including adding, removing, and modifying user accounts' permissions through Active Directory, Aristocrat and Bravo gaming software
• Configuring and maintaining IT gaming infrastructure network switches

• Conceptualized visual designs using illustrations, wireframes, flowcharts, site maps, and prototypes.
• Led iterative design improvements through user research and usability testing, resulting in a 100% increase in average session duration and a 30% decrease in bounce rate.
• Managed data for over 10,000 files, implementing backup and recovery procedures.
• Performed website administration duties, including setup, configuration, content management, and SEO.
• Implemented cybersecurity measures such as antivirus software, removal of malware, firewalls, and two-step authentication.

St. Cloud, MN, US

• Provided on-site IT support and mechanical/electrical repairs for copiers/printers.
• Managed network setup and configuration, hardware/software installation, and user support.

Cedar Rapids, Iowa, US

• Configured, troubleshot, and maintained networked devices, gaining practical experience with TCP/IP networking in large environments
• Installed and supported networked systems, applying foundational cybersecurity concepts to ensure secure data exchanges
• Coordinated with clients and IT teams to diagnose and resolve connectivity issues, strengthening communication skills for non-technical audiences

Baltimore, Maryland, US

• Diagnosed and repaired mechanical/electrical problems using specialized software and wiring diagrams.
• Achieved an 85% first-time fix rate, reducing downtime.achieving an 85% first-time fix rate, andreducing downtime.

Glen Burnie, Maryland, US

• Supported networked system maintenance, troubleshooting, and diagnosis, acquiring hands-on experience with network vulnerabilities and remediation
• Worked with IT teams to install electronic systems interfacing with secure network infrastructure
• Gained experience with system integration in diverse environments

Annapolis, MD, US

• Captured, edited, and managed over 1,500 high-quality photos of agricultural projects.
• Created visually engaging presentations, enhancing project documentation.

Associate Of Applied Science, Cybersecurity

Bachelor Of Arts (B.A.), Photography & Graphic Design