Assumed ownership of and resolved a wide variety of information technology service requests. Thoroughly documented results in ServiceCentral ticketing system. Led an extensive thin client project. Utilized proficiency in PXE and Software Center imaging and knowledge of IGEL Universal Management Suite to deploy over 100 IGEL thin clients across the facility. Collaborated in a facility-wide migration to Windows 10 ahead of Windows 7’s end of life. Implemented VLAN changes on Cisco switch ports under Technical Analyst II supervision. Configured both wired and wireless Cisco phones for VoIP and text messaging using Cisco Unified Communications Manager and Spok Messenger. Upgraded and deployed facility hardware including, but not limited to, computers, printers and scanners. Backed up and restored Windows user profiles. Authored and revised process documentation. Published resultant documents to SharePoint.