Contract Developer and Analyst specializing in front-end PHP development leveraging WordPress, Drupal, and Contentful. Responsible for technical documentation, client education, project and product management, and content curation for a diverse portfolio of e-commerce and lead-gen clients in the Healthcare, Internet Security and Portable Storage industries.

Contract consultant focusing on Web Development, Content Management, SEO/SEM, Business Analytics, E-Commerce, Human Capital Management, Software Vendor Selection, Requirements Gathering, Business Process Improvement, Data ETL.

Part-time contractor responsible for developing and maintaining a WordPress content site for events and articles related to Self-Storage law.* Transitioned static HTML site to dynamic WordPress site to facilitate faster content updates* Edit and post industry articles authored by the attorney and/or staff* Write and post event content related to speaking engagements* Develop & maintain contact form for lead generation, minimize spam contacts* Develop responsive mobile content * Maintain platform and hosting updates, detect and resolve intrusion events * Pending site refresh for Summer 2024NOTE:Greenberger & Brewer, LLP (Jan 2017 - Present)Katz, Greenberger and Norton, LLP (Jun 2008 - Dec 2016)

Employed as a 1099 Contractor to help grow the firm through sales, team-building and subject matter expertiseBronze Certified Ceridian Dayforce Partner, facilitating implementation of Dayforce HCM for mid-large sized organizations.* Facilitator during sales process prior to decision to implement Dayforce* Dayforce WFM Professional directly responsible for two Dayforce implementations in 2019. * Solution Architect role for one implementation* Data Specialist role for both implementations* Facilitating Change Management and Business Process Optimization for both implementationsEnterprise Software Selection & Implementation, primarily in the HCM vertical.* Document business process workflows and current technology for Human Resources division of mid-large sized organizations to develop RFI/RFP for purchase & implementation of Enterprise HCM.* Partnering with HCM vendors to expand implementation capabilities for uncommon client requirements.Developed SEO/SEM practice for boutique publication client to establish a new line of business for IMVIZE.Developed preliminary 'save the sale' business process workflows for payroll technology client to better engage with current customers and qualify requirements of potential customers in small-mid sized organizations

Managed a ten-person offshore team in Ukraine to develop and refine Java-based technology to parse PDF Transcript input to PESC XML and/or TS130 EDI output. Supported digital delivery of that output to and from secondary and post-secondary education institutions while maintaining FERPA compliance.* Coordinate member schools, account executives, developers and support teams in the process of on-boarding new schools and managing break-fix or proactive improvements for existing schools* Coordinate weekly release activities using Agile development methodology. Includes running daily stand-ups, writing stories/defects, grooming backlog, points planning, managing pull-requests/code review, submitting approved/committed work to release management.* Coordinate off-shore development team with multiple domestic teams to ensure development efforts are synchronized.* Lead emergency triage during breakdown in critical parse activities to identify point of failure and establish path for disaster recovery* Develop ad-hoc and recurring reports analyzing break-fix, sender/receiver data usage, sales opportunities * Established new, web-based support tool to replace aging Windows-only applications to support order and student management.* Data capture process development, analysis of data services and data integrations (limited)

1099 Nov02-Jul03 / W2 Jul03-Feb16Partner w/ multiple business units to establish technology & processes enabling a cross-functional team to grow annual Direct to Consumer sales from $1.5M to $20M. Provide team & project management, technical architecture, quality assurance and validation, staff training, process development & budget consulting for eCommerce platform, call center application and ERP integration.Subject Matter Expert, migration of eCommerce technology & process from Phoenix, AZ to Sanford, NC (2014-2016). Retained existing eCommerce Platform, Payment Services. Replaced fulfillment integrations, call center application, automated replenishment technology. Deployed new Tax & Delivery Address Verification services. Trained new staff on processes for pricing, inventory, catalog & fraud case management.Project managed 8 eCommerce deployments on 3 platforms, (Evergreen ECential, IBM WebSphere Commerce, Demandware), integrated w/ 3 ERP solutions, (IBM AS400, Oracle EBS, SAP). US project teams in AZ, OH, NY, international in UK, ES, BG, IN.* Philosophy.com (2002-2016). 30000+ order transactions fulfilled weekly. * Philosophydirect.com (2011-2013). Automated replenishment proof of concept.* Philosophy.co.uk (2011-2015). Overseas fulfillment proof of concept, FedEx commercial freight w/ home deliveryDesigned open source call-center & quality assurance application w/ intuitive browser-based UI. Integrated w/ Oracle OMS/CRM. Decreased CSR training time 75%. Automated replenishment order generation enabled 10% incremental revenue growth. Integrated quality assurance portal w/ Web-based UI for issue & FDA skin-irritation tracking. 87000+ consumer inquiries logged 2010-2015. Implemented CyberSource Decision Manager fraud case management system due to chargeback losses increasing 400%. Implemented rapid change in payment authorization & business process. Chargeback losses reduced below previous levels without negatively impacting qualified sales revenue.

Volunteer position moderating the unofficial forums supporting the Relic Entertainment gaming community. Specific participation with the Dawn of War and Company of Heroes gaming communitiesProvide for positive discussion and assistance related to games developed by Relic Entertainment. Responsible for policing the posting content of participants and coordinating disciplinary activity where warranted. Assist in organizing community events to foster participation and camaraderie through competition. Participate in charitable fund-raising for Child's Play through the gaming community.

Responsible for supporting multiple eCommerce sites after initial deployment (six clients, nine sites)* Coordinated development, quality assurance and support departments during site deployments* Responsible for overall documentation, testing and client review during site delivery* Responsible for hiring, training and managing staff of support service analysts to service eCommerce clients* Developed robust documentation on maintenance and troubleshooting processes related to eCommerce clients.* Developed run books and training programs to enable self-service by eCommerce clients as desired* Developed profit center model for full-service support of eCommerce clients

Manage technology deployments for classrooms and computing labs* Manage daily operations of technology classrooms* Hire, train and supervise technology classroom student employees* Train instructors on technology classroom useSite support staff, Computing Commons student employee supervisor (Aug 1996-Aug 1997)Student employee, Computing Commons desktop support (Aug 1995-Aug 1996)