- Base IT Equipment Control Officer: administers annual training to 31 subordinate custodians to effectively manage and account for $3.4M+ of IT assets.- Administers base LAN/WAN with extensive knowledge of network systems, design principles and methodologies.- Assists in the planning, development, configuration, installation and maintenance of network systems, and LAN installation.- Installs, configures, and troubleshoots network and application server hardware, and peripheral network equipment such as routers, cabling systems, network interface cards, and/or multiplexers. - Changes components of existing equipment for efficient operation or recommends major modifications. - Implements network operating systems and/or network application software and maintains contact with software suppliers.- Identifies and configured equipment for VPN and Wi-Fi.- Conducts in-depth analyses of network usage, user complaints, traffic interruptions, and hardware and software capabilities, and resolves issues as necessary.- Establishes and manages user network accounts, reset network system passwords, unlocks user accounts, resolves firewall issues and grants permissions in accordance with job requirements. - Coordinates efforts between network customers, system support personnel, and commercial vendors to identify and resolve network, software, user account, and other system anomalies.- Provides formal or informal training by providing clear and precise oral and/or written directions to ensure users understand the interrelationships of the system and are able to operate systems without undue difficulty. - Tracks life of system equipment and software, and provides analyses to determine future maintenance and replacement costs or requirements. - Knowledge of NIST Risk Management Framework Technology and DISA Security Technology Implementation Guides.

• Identifies and resolves network related problems to include hardware and software configuration• Provides helpdesk service to 1,100+ end-users for operation, restoration, and configuration • Identifies application errors; consults with programmers and operating personnel; pinpoints source of problem and initiates corrective actions to minimize network service interruptions• Promotes network security by ensuring compliance with established security plans, • Create and permission new user accounts and deprovision inactive user accounts as needed• Technical hands-on and over the phone assistance with software installations, hardware configurations, communication networking and hardware/software maintenance• Uses DISA Security Technical Implementation Guides to correctly identify errors in configurations and reconfigure as needed• Familiar with NIST Risk Management Framework Technology

• Assisted in production efforts for 70 Aerospace Ground Equipment assets worth $1.1M, in support of C-40C VIP aircraft valued over $500M• Analyzed technical data, flow charts, electrical wiring diagrams and utilized calibrated test equipment for repairs• Accountable for timeliness, accuracy and maintenance of CSS documentation for all administrative functions within the shop • Responsible for ordering components for maintenance and shop stock, ensuring parts arability for team and reducing equipment repair time• Revamped corrosion control spreadsheet and tracking system, prioritizing equipment conditions and aiding with paint scheduling• Lead refresher training on shop inspection programs and briefed 9 team members on familiarization, contributing to unit effectiveness during yearly shop inspection• Checked equipment for fuel, lubricants, coolant and battery water levels and performed preventative maintenance on powered/non-powered support systems• Analyzed/interpreted blueprints, wiring schematics, control panel diagrams, technical manuals and manufacturers manuals• Adjusted, repaired, and replaced major assemblies and components such as rings, pistons, rods, belts, switches, bearings and oil and temperature gauges• Adjusted cycling/synchronization of generators to meet electrical load demand• Operated manual/remote switches, circuit breakers, rheostats, and other electrical power controls• Followed federal and state rules when storing, using, handling, labeling and disposing of hazardous materials and waste in accordance with environmental standards

• Routinely prepared/edited wide variety of recurring/non-recurring correspondence including proof-reading and editing in accordance with tongue and quill• Independently consolidated and finalized information for various reports in accordance with established reporting procedures• Established and monitored suspense dates, notifying Senior Manager of those that cannot be met by requested date or when there is a conflict• Received and screened all correspondence routed for signature, phone calls, visitors and incoming mail or directives and handled all matters that could be handled without Director assistance• Maintained Senior Manager calendar, coordinated meeting arrangements and scheduled meetings and conferences, while also noting and following up on commitments made during meetings• Scheduled appointments and meetings based on personal knowledge of Senior Manager’s commitments and workload—coordinated as necessary and independently made extensive travel arrangements, scheduled transportation, made reservations and prepared travel order, voucher and itinerary• Responsible for formal internal and external coordination of work with the office and other offices such as greeting, monitoring and assisting General Military Officers, distinguished Air Force and Department of Defense visitors, members of Congress/Congressional representatives and other high ranking personnel from governments agencies• Established correspondence binder for Executive Secretary position and trained new-hire prior to exiting the position• Coordinated 22nd Air Force leadership visit, organized Airman Luncheon for 22 employees—lauded by 22nd Air Force Division Director

• Served as single point of contact for military and civilian position utilization• Instructed others on changes in administrative policies and procedures• Responsible for disseminating information concerning new or changed guidance or policies • Requisitioned office supplies, printing support and related materials and services• Updated trackers or suspense files for classified/unclassified documents as required• Proposed and implemented alternate approaches to management to more efficiently operates programs• Responsible for receipt, control, logging and safekeeping of classified material• Directly assisted Manager in the management of all administrative support program functions• Assisted with reviews, staff meetings and briefings including updating weekly presentation slides • Acted as project officer in making arrangements for team sponsored events ensuring proper protocol is followed• Created monthly newsletter to identify appointments, events and base interests for 250+ employees• Revamped team SharePoint with over 900 edits, enhancing user-friendly interface for 1,000+ employees• Created Career Development Plan, consolidated 2 quarterly and yearly schedules—enhancing professional and military development for 400+ employees

Balanced daily financial transactions while managing and documenting critical inventory on a daily basis. Ensured staff understood all sales goals, as well as products and services. Provided exceptional customer service by greeting and assisting customers and also demonstrates how the products and services are used. Continuously maintained a positive attitude, strong work ethic and an abundance of resiliency. Possessed excellent leadership skills, keeping employees motivated and working as a team.

Arbonne International is a skincare and wellness product company that distributes its products through a network of consultants. As a consultant, I introduce and educate people about unparalleled products and I teach other individuals how to start their own Arbonne business. I love being able to educate people about products that are safe and affordable!