• Served as the first point of contact for customer inquiries and provided timely resolution for technical issues, ensuring a high level of customer satisfaction.• Configured, Troubleshot, monitored, and maintained infrastructure devices, ensuring they functioned smoothly and met operational requirements.• Provided Tier II support by resolving technical issues over the phone, guiding users through troubleshooting steps, and accurately assessing the nature, priority, and severity of the issues.• Reviewed system configurations and service setups to ensure smooth and efficient deployment into production environments, guaranteeing successful service implementation.

• Updated team automation scripts for improved quality control processes.• Automated data transfers and system tasks using PowerShell scripts, improving efficiency.• Conducted quality assurance and troubleshooting on large datasets to ensure data integrity and system functionality.• Provided comprehensive training to new team members on GIS data management, data creation, and standard operating procedures, enhancing team efficiency and knowledge.• Worked closely with internal teams to assist with the configuration, maintenance, and deployment of GIS cloud based web services.• Experience managing and structuring data, including creating and organizing databases and files for efficient storage and retrieval.

• Self-taught QGIS to myself and to other Interns.• Creation of metadata for old and new data layers within the Geonode.• Organized and restructured the company’s data file structure.

• Aided in the creation of course curriculum for analysts to ensure proper creation and dissemination of all geospatial related information.• Mentored over 20 analysts by conducting training and giving performance feedback• Ensured proper classification of all intelligence products/data disseminated demonstrating security awareness. • Successfully produced accurate and timely disseminated geospatial intelligence products directly to senior leaders in order to reduce uncertainty for decision making. • Provided task and process automation for repetitive GIS mapping and analysis using Python script and model programming for ArcGIS.• Utilized digital terrain, vector, and remote sensing data to incorporate helicopter landing zone, line of sight, surface configuration, mobility, and site selection analysis to produce more than 800 geospatial intelligence products, maps and tactical decision making aids.• Responded to 250+ customer requests via telephone, microsoft sharepoint, email, utilizing essential communication skills to identify and address customer issues.