- Accomplished record of delivering end-to-end service management, cost management, product financials, product life cycle and setting strategic roadmaps in line with business goals- Effective management of all stakeholders and vendors to deliver a cohesive service to the business at all levels, continuing to stay on top of current needs, trends, and future goals for messaging.- Experienced in leading highly productive teams, providing cost efficient and secure IT solutions to business problems.- Successful team lead for many major integration projects (Bank mergers/acquisitions) and the exchange 5.5 to 2003 (including NT to Active Directory) conversion, involving all functions of IT infrastructure.- A senior member and local team lead in the global Messaging and Collaboration department, experienced in management and analysis, design, implementation, security, maintenance and administration at various tiers of support for the following messaging applications: - Blackberry Wireless devices- Engineer and primary SA for Blackberry Enterprise Server v 3.6 sp3 – v 4.1.6- Configuration, testing, and implementation of desktop manager for Wealth Management division.- Experience with multiple handheld devices (957, 7280, 6710/50, 7100, 8700, 8800 series).- Interface with purchasing and contracting with primary carriers Cingular and Verizon.- Engineer and SA for IT security policies and software configurations (wirelessly deployed).- Google Postini Anti-spam solution- Design and implementation of anti-spam filtering solution with third-party vendor- Primary super-admin for 24k+ users in Wealth Management, global admin for 80k users in other divisions outside of Switzerland.- Microsoft Exchange 2003 systems administration- Trend anti-virus (server), McAfee anti-virus (client)- Lyris List Manager v 7.0-9.2 system design and implementation- RightFax and TopCall faxing solutions

Provided second-level support of first-level technical and applications support helpdesk. - Department specialist in e-mail support, Outlook '97, '98, and 2000. - Responsible for training of first-level and second-level team members in various application support, troubleshooting, and configuration.- Organized, led, and provided documentation for daily ticket review meeting with first-level team leads, to facilitate and ease troubleshooting processes, and identify problem trends.- Attended weekly TRAC, bug review, stability, Change Management, Go/No-go, and Certification meetings related to current office platform, representing the technical support organization.

- Working with accounting professionals and Marvel administration, corroborated accounting claims and uncollected receivables using the proprietary inventory and accounting system, CSTI.

- Directly supervised 7 account representatives (with indirect supervision of 14 others). - A core member of the Computer System Design Team, the System Implementation Team, and the Operations Advisory Board.- Responsible for monitoring of distribution, accounting, and sales issues for over 4500 accounts in the East Coast region.

- Managed a department of 15 employees.- Worked with consumers as a technical advisor, facilitating installation, setup, and everyday use of home computers and audio/video equipment, via both telephone and personal contact.