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Anna, Tx, Us

Anna, Tx, Us

Sidney, Montana, Us

Sidney, Montana, Us

Manage a team of seven employees that consists of two Help Desk techs, two Tier 2 IT techs, one System Administrator, one Network Infrastructure Tech, and one Project Manager. I have an annual operating budget of approximately 3 million as well as 1 million additional for capital expenditures. Manage and support medical systems such as EPIC, Sectra PACS, GE equipment, HL7 interfaces.Write and maintain HIPAA policies and procedures

✔ Established and launched an IT service provider offering the best IT solutions, network management, and data security.✔ Administer the executive direction of the business including daily operations, HR, finance, and legal compliance.✔ Define and develop strategic business plans and goals ideal for startups, brand marketing, and rapid business growth.✔ Transform the client’s current IT organization into a new model that improves and automates business processes.✔ Act as the 3rd party HIPAA security officer delivering consultative advice to clients related to medical policies such as the HIPAA, HITECH, and PCI DSS compliance.

Sacramento, California, Us

Directed the daily operations of the team encompassing technicians - Tier1 phone helpdesk and system administration.Key Accomplishments:✔ Designed project plans, established requirements, and forecasted budgets for key clients ranging from $30K to $1M. ✔ Successfully managed 40 client projects by providing top tier support to users and exceptional customer service.✔ Automated business processes and optimized best practices by writing scripts for internal applications and systems.✔ Guaranteed a high-level of technical assistance to customers through periodic performance reviews and research.✔ Stabilized the IT organization by designing a performance management process and delegating roles across the team.

Sacramento, California, Us

Created the internal systems, network structures, and custom integrations for key clients located in the US and Canada.Key Accomplishments:✔ Initiated the programming of the internal ticket system utilizing Ruby on Rails, My SQL, and Ubuntu as the OS while ASP.NET, C#, and MSSQL for the development of the internal Wiki system.✔ Selected to act as the final point of escalation for complex technical and political issues on MS Exchange, Active Directory, DNS servers, and various OS and software.✔ Expertly planned, scripted, tested, and integrated the internal ticketing application with the ShoreTel phone system.✔ Spearheaded a team of technicians in performing server-related tasks, monitoring, and general troubleshooting.✔ Collaborated closely with clients to provide consultative assistance and services on HIPAA policies relating to IT.

St Paul, Mn, Us

Meticulously designed, developed, and converted various competitor software using T-SQL, C#, PowerShell, and MS SQL.Key Accomplishments:✔ Received kudos for orchestrating programming strategies to complete conversion projects including:• Tops Documents into Dolphin Documents Conversion• Tops Imaging into Dolphin Imaging• Dentrix G5 into Dolphin Management Conversion• Ortho2 into Dolphin Document Conversion• Tops Ortho Management into Dolphin Management Conversion✔ Communicated project timelines, deliverables, and progress to the senior management team in a timely manner.✔ Resolved software bugs, scripted automation of redundant tasks, and generated QA and technical documentation.✔ Trained and mentored employees and clients on the installation and conversion of Dolphin application software.

St Paul, Mn, Us

Demonstrated astuteness in handling support calls, isolating problems, and recommending practical solutions to technical issues from high profile clients worldwide. Conducted onsite training sessions for existing customers.

Installed Security Alarm systems, Fire alarm Systems, Security Camera systems. Ran low voltage cabling, setup DirecTV satellite.