Devon Roberts Email & Phone Number

San Francisco, Ca, Us

Working with account executives to develop opportunity strategies and partner with clients to design solutions to meet their specific requirements. Work with customers to help them visualize integration strategies that will lead to their success. Provide technical business consultation and advice, develop and lead custom product presentations that demonstrate ROI and platform features of the DocuSign Agreement Cloud platform.

San Francisco, Ca, Us

Customer success consultant responsible for driving adoption and growth in partnership with DocuSign’s enterprise customers. Focus on adoption strategy and customer relationships to deliver what customers need from DocuSign products. Function as business architect, engagement manager, program lead and trusted advisor for Fortune 500 enterprises. Identify use cases, roles, and other business requirements for each project. Help customers define business objectives, ensure operational readiness, and alignment with strategic initiatives related to digital transaction initiatives. My customers have included MetLife, DTCC, NTT Data, Northwestern Mutual, and Aon.

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Business Architect responsible for developing Nationwide Agency and Field Sales Management business capability strategy and roadmap for Staff Sales organization. Partner with IT to develop approach to support business needs and improve performance through business architecture. Lead activities and consultation regarding business process, organizational, customer, and stakeholder needs, and cost benefit analysis. Develop business cases, participate in funding decisions, and work with business leads to transition projects as they gain approval and funding.

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Technology consultant for agents, recommended products and services and created actionable plans to improve agency performance. Provided technical assistance through agency acquisitions to ensure hardware and software compliance. Designed and delivered presentations at sales conferences and internally to business partners on available technology solutions for Nationwide agents. Business lead on software and web development projects focused on electronic document management. Responsible for reviewing and redesigning exclusive agency document processes across the Property and Casualty organization.

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Provided user acceptance testing, defect research, escalation point for sales and CRM applications. Part of team responsible for deployment of security products to over 16,000 users. Developed and implemented project plan to acquire and analyze potentially compromised workstations. Coordinated vendors and communicated results with internal partners. Business lead for BlackBerry deployment to exclusive channel agents. Managed project requirements, budget, and device options. Facilitated training on BlackBerry procedures, processes and services. Provided technical support during pilot and warranty period. Managed vendor relationships with cellular providers.

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Provided service desk support for computer hardware, networking, CRM, and Property & Casualty sales applications.

Music Performance, Mis, Cis

Bachelor Of Science In Business Administration, Business Administration