Devon Starks Email & Phone Number

United States

Radnor, Pa, Us

Responsible for building and maintaining relationships with clients and brokers within the 500-999 lives segment by supporting their overall group benefits plan administration needs, focusing on the Western region of the US.Responsibilities include:-Accountable for providing dedicated service, offering a recommendable and consistent customer experience, and identifying root causes to mitigate future problems and to enhance the overall customer experience. -Responsible for managing the relationships, handling escalations, and addressing the customer's service needs.-Provide education, information, training & advice on Lincoln's products & services (including sales support tools, marketing ideas, etc.) to assigned Advisors, Registered Representatives, Brokers and/or Plan Sponsor/Participants.-Partner with customers and the business to retain customers while adding additional lines of coverage to support the needs of their employees to effectively support growth in all segments of Lincoln's product/service offerings.-Develop and maintain an understanding of LFG's products, services and operational structure to enhance ability to identify and target sales growth opportunities.

Buffalo, Ny, Us

-Manage large group benefit plans (local and national companies over 100 employees)-Analyze claim data to negotiate benefits and rates with carriers-Consult clients on benefit plan design packages to offer to employees-Assist clients with day to day questions and problem resolution-Conduct open enrollment meetings for clients employees-Consult on numerous benefits including, medical, dental, life, disability and other ancillary products

Buffalo, Ny, Us

-Managed small group Community Rated companies (under 100 employees)-Consulted clients on benefit plan design packages to offer to employees-Assisted clients with day to day questions and problem resolution-Conducted open enrollment meetings for clients employees-Consulted on numerous benefits including, medical, dental, life, disability and other ancillary products

Buffalo, Ny, Us

• Coordinate and facilitate client health plan renewals• Create reporting to fulfill client needs• Maintain online databases and Excel spreadsheets to track work status• Coordinate with internal departments to complete client requests• Assist Account Managers with client self-funding health plan facilitation

Buffalo, Ny, Us

My background in self funding benefits is at Meritain Health, An Aetna Company, where I work with Human Resources employees at my various client accounts, assisting them with administration of their self-funded benefit plans. Many of my clients are public entities such as school districts, governments, towns, counties, etc. I have in depth knowledge of benefits administration such as plan design, eligibility, claims, stop loss, coordination of benefits, Medicare, Flexible Spending Accounts (FSA), Health Savings and Reimbursement Accounts (HSA/HRA), HIPAA, and Healthcare Reform. In addition, in my role as Client Relations Coordinator I also:• Worked directly with broker and clients to manage corporate benefit accounts• Assisted clients with questions, requests, and problem resolution and attend member benefit fairs to answer member questions directly• Assisted Client Relationship Manager with managing benefit plans for 27 clients, representing approximately 22,000 members• Created detailed monthly, quarterly, and yearly reports and projects for client presentations• Worked closely in collaboration with internal operations, eligibility, and claim departments

Brockport, Ny, Us

• Organized and managed recreational staff and programs• Worked on events in collaboration with other departments and personnel at the college• Provided customer service to program participants and addressed any issues that arose

Master Of Science (M.S.), Education

Bachelor Of Science (B.S.), Education