Devonte Anderson Email & Phone Number

Washington Dc

Deployed and installed laptops, desktops and other essential company equipment to desired locations. Verified and maintained the functionality of all organization issued devices. Installed and configured peripheral devices such as printers, copiers, and fax machines. Addressed and resolved various issues concerning internet browser use and compatibility. Troubleshot, diagnosed and corrected internet connectivity issues. Educated and assisted employees in the use of computer applications such as Microsoft Word, Excel, and PowerPoint; Completed on-site data transfers between multiple devices. Removed and disposed of all undesired equipment using proper company procedures. Documented and escalated all unresolved issues through the proper channels. Organized company files, documents, and educational materials. Performed all assigned administrative tasks: phone calls, copying, faxing, scanning and deliveries. Provided alternative methods for sorting and distributing documents via email and mobile phone.

1850 I St Nw, Washington Dc

Installed company computer image using SCCM Baremetal during the initial staging process and or during deployments. Assisted in accounting for inventory, and preparing inventory for deployment. Prepared PC equipment for shipment to country offices when required. Performed backup and restoration processes for user data during the deployment of provisioned devices. Delivered and installed provisioned equipment to the user’s location. Installed all required applications listed within the company’s IT deployment database per user. Followed the established and tested process and procedures provided by the company team leads during deployment. Implemented various troubleshooting techniques when required to ensure that the provisioned equipment and all applications are fully functional. Validated installation through defined quality assurance procedures and outlines. Coordinated with deployment team leads and local IT for scheduling and circumstantial deployments. Ensured that the user’s work environment is maintained during deployment procedures. Assigned all newly deployed equipment to the proper organizational units. Removed all prior equipment scheduled for disposal. Updated all asset information for provisioned equipment in Remedy/PCIM. Completed, reviewed, and submitted tracking documents on a daily basis.

3230 Pennsylvania Ave Se

Provided base level support to over 300 end users. Displayed courtesy and strong interpersonal skills in all customer interactions. Processed incidents and requests in a high pressure, time sensitive environment via phone, email, instant messaging, and in person. Provided initial trouble shooting of problems including root cause analysis for desktops, laptops, and printers. Managed Windows 7, 8 and 10 workstations including desktops, laptops, and tablets. Completed screen replacements to resolve display issues. Ensured that all workstations were operational and connected to the proper network via Ethernet. Refreshed PCs and performed migrations between various operating systems. Applied solutions by restoring broken or intermittent connections and adjusting software configurations. Troubleshot Wi-Fi and Ethernet networking issues. Ensured that Remedy and Spice Works tickets are either resolved or escalated through the proper channels. Developed quick reference guides to assist end users with software applications.

200 I Street, Se, Washington Dc, 20002

Assembled desktop computers and ensured that all hardware functions properly. Installed or updated various programs, applications and operating systems. Re-imaged MAC and Windows PCs. Connected PCs to proper domains or networks. Created Local Accounts for users on PCs using either MAC or Windows OS. Recorded inventory and removed hard drives from PCs that were no longer in use. Communicated with end users, providing a high level of courteous and professional support. Documented roughly 25 or more tickets within Remedy Force per day. Assisted users in submitting self-service tickets within Remedy Force for requests that required additional permissions. Reset domain and email passwords through Active Roles or Active Directory. Resolved a variety of hardware and software issues remotely by informing the end user how to complete the process or remoting into their computer using Bomgar or LANDesk applications for completion. Ensured that users were able to establish internet connectivity through LAN or WAN connections. Provided browser and application support for numerous dc government agency applications and programs. Escalated tickets within Remedy Force through the proper channels if incidents were unable to be resolved remotely. Communicated network outages at various locations by documenting incidents within Remedy Force and contacting the Network Operations Center. Assisted technicians with field work at District of Columbia Public Schools. Shadowed Tier 2 technicians as they provided desk side support to users. Addressed PARCC testing related issues using the Remedy Force ticketing system and acted as PARCC Help Desk Lead during PARCC testing for the District of Columbia Public Schools.

999 North Capitol Street, Ne, Washington Dc

Assisted employees by providing desktop support. Completed all tasks in a timely fashion. Updated organizational directories, forms, and publications. Contacted various non-profit companies regarding their 990-N form. Had an article I wrote regarding the internship published on IRS internal website.

1923 Vermont Ave, Northwest, Washington Dc

Summarized information and documented inventory by computer. Completed hands-on activities and compiled necessary data. Programmed and activated blackberry phones. Worked well with peers in order to accomplish all tasks.

55 M Street Se Washington, Dc

Satisfactory in the completion of all assignments. Developed and executed presentations, saving agency money. Sorted and filed documents, compiled data and summarized information. Completed computer assignments, as well as hands-on activities and projects.