● Supported Jenkins production and staging environments through upgrades, downgrades using ansible.● Release engineer duties including cutting release branches and providing artifacts for downstream deployment teams● Worked with infrastructure located in AWS and leveraging cloudwatch, ECR, EC2, etc.● Used sonarqube inline with our CI pipelines as a quality gate for Pull Request, upgraded and maintained software for Sonarqube.● Validated almalinux 8 & 9 docker images against existing 50+ build jobs to provide a path forward for build agents as Centos7 goes EOL.● Work with development teams providing build services from initial development through production deployments to include build troubleshooting, support, etc.

● Supported Jenkins production and staging environments through upgrades, downgrades using ansible.● Release engineer duties including cutting release branches and providing artifacts for downstream deployment teams● Worked with infrastructure located in AWS and leveraging cloudwatch, ECR, EC2, etc.● Used sonarqube inline with our CI pipelines as a quality gate for Pull Request, upgraded and maintained software for Sonarqube.● Validated almalinux 8 & 9 docker images against existing 50+ build jobs to provide a path forward for build agents as Centos7 goes EOL.● Work with development teams providing build services from initial development through production deployments to include build troubleshooting, support, etc.

● Deploy and manage parallel Python (Dask) deployments in a cloud setting.● Assisted with managing multi-cloud networks, cross-account permissions, secure data access, and load balancing.● Managed infrastructure automation using Terraform.● Created and managed s3 buckets Configure Virtual Private Cloud (VPC) with both public and private subnets, NATinstances, and Elastic Load Balancers.● Developed python, and bash code and Upload it to GIT repositories.● Documented the code development and procedures in the wiki to guide other cloud engineers and software programmers.

⦁ Answers phones at the IT Help Desk while providing front line phone support forBBG/IBB/VOA computer software and hardware end users. Triage⦁ Provides tier 1 troubleshooting and resolution of end user inquiries, problems, computer communication systems, printer configurations, Internet, and network/intra-network problems.⦁ Troubleshoots system failure situations, uses diagnostic tools to isolate cause of problems between hardware, system software,and application programs; performs integrity tests; and provides solutions usinginformation technology best practice methodologies to restore operations.⦁ Maintains incident tracking system records in a timely and efficient manner whilekeeping management informed of critical or urgent situations.⦁ Configures workstation desktops for users including; configuring email clients andweb browsers, capture printers, activate software applications, administers useraccounts and groups, and provide preliminary end user training on use of agenciescomputer systems.⦁ Assist users who are victims of phising attacks

⦁ Windows 10 refresh project duties include: Imaging Desktops & Laptops Via IBM BIgFix Console⦁ Full Backup and restoration of Users profiles from Win 7 to Win 10 machine⦁ Configuring users permissions and PIV access via Active Directory⦁ Granting users Remote Access Via Citrix Studio & Citrix Director⦁ Software installation Deployment and hardware setup to Users⦁ Evaluated current processes to develop improvement plans.

⦁ Traveling mass migration project in which users at healthcare facilities are migrated from windows 7 to windows 10.⦁ Monitored networks and network devices to resolve technical problems quickly.

⦁ Provide technical support via Phone, Email, Live Chat and Remote sessions to teachers and field staff during 2019 National Assessment of Educational Progress .