Customer Service Rep
CurrentHandle a high volume of incoming calls from customers related to orders, payments, billing inquiries, and account issues. Prioritize calls during peak shopping seasons and promotions to maintain service levels.Provide accurate and prompt responses to customer questions and concerns.Assist customers with placing new orders over the phone, ensuring accurate item selection, shipping details, and payment information.Provide information on order status, tracking shipments, and delivery times. Handle order modifications, cancellations, and special requests, such as gift wrapping or expedited shipping.