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@nationsbenefits.com
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Devonte' Hawkins is listed as Workforce Management Strategic Planning Manager at NationsBenefits, based in Las Vegas Metropolitan Area, United States, United States. AeroLeads shows a work email signal at nationsbenefits.com and a matched LinkedIn profile for Devonte' Hawkins.
Devonte' Hawkins previously worked as Workforce Manager at Nationsbenefits and Workforce Management Analyst at Telus International. Devonte' Hawkins studied at University Of Southern California.
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As a Contact Center Consultant with over 8 years of experience in workforce management, I specialize in transforming contact center operations through data-driven strategies and Lean methodologies. My work spans diverse industries, where I have successfully implemented initiatives that enhance customer satisfaction, improve operational efficiency, and boost profitability.I lead projects in advanced forecasting, budgeting, and process optimization. I also create and deliver training programs on WFM best practices, empowering teams from frontline staff to senior leadership.As a certified Six Sigma and Lean practitioner, I focus on driving measurable improvements and effective planning solutions aligned with client goals. My commitment to excellence ensures that each project not only meets but exceeds expectations, fostering sustainable success in a dynamic business environment.
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Manage daily workforce operations for 4 sites, overseeing 1700 agents for optimal efficiency. Implemented new scheduling system, boosting operational efficiency by 21%. Improved employee satisfaction by 36% through strategic workforce planning. Reduced overtime costs by 28% with accurate workload forecasting. Mentor a team of workforce analysts.
Las Vegas, Nevada, United States
Accomplishments: Received Recognition for my spirited Teamwork, WorkEthic and Contributions during Telus worldwide Quarter 3 Town hall by theDirector of Workforce Management Rodrigo Chocano.Training: Completed 2 month Capacity Planning Training.Special Projects: While in my role as an RTA I have created and maintainedmultiple platforms of data, such as.
Las Vegas, Nevada, United States
Helpdesk Duties: Provided technical support for computer systems, resolving issues and performing installs remotely. Coordinated with cross-functional teams to address escalated service issues, ensuring seamless communication and rapid problem resolution. Utilized API testing tools like SoapUI to validate web services, enhancing system reliability and.
Excelled within the medical assistant program, where I mastered Medical Terminology, tools, and procedures, such as phlebotomy.
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Devonte' Hawkins works for NationsBenefits.
Devonte' Hawkins is listed as Workforce Management Strategic Planning Manager at NationsBenefits.
AeroLeads has found 1 work email signal at @nationsbenefits.com for Devonte' Hawkins at NationsBenefits.
Devonte' Hawkins is based in Las Vegas Metropolitan Area, United States, United States while working with NationsBenefits.
Devonte' Hawkins has worked for Nationsbenefits and Telus International.
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Devonte' Hawkins studied at University Of Southern California.
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