Devonte Steele Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Greeting guests with a friendly and sincere welcomeOverseeing and assisting with bell and valet services including baggage and amenity deliveries and coordination with Compass SportsOverseeing and assisting with hotel drivers and transportation servicesMaintaining proper record keeping and schedulingEnsuring that department cleanliness and organization standards are met

Carlsbad, California, United States

Check-in arriving guests and check-out departing guests.Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness.Alert management team of potential serious issues.Communicate with all required internal departments.Assist with adjustment in departmental policies and procedures.Complete Front Desk accounting transactions including balancing end-of-day shift reports.Ensure all pending arrival information is accurate.Perform property and room inspections.May be required to do other duties and special projects as assigned by your leader.

Carlsbad, California, United States

Played a Vital Role As A Front Desk Supervisor/Manager on Duty At Both Legoland California Hotel.Check guests in, ensuring proper credit is received, special requests are noted and fulfilled,and accurate information is established in the hotel’s systems.o Maintains and improves the quality of the guests experienceo Processes all payments according to established hotel requirementso Provides information and assistance to all guests and visitorso Provides prompt, courteous and efficient handling of all requests for guest room reservations,changes, cancellations and informationo Provides prompt, courteous and efficient handling of all incoming calls and assistance foroutgoing calls that transpire through PBX• Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) bycontacting the designated personnel for immediate assistance and following designated roles ofprinting necessary reports• Assists guest services, housekeeping and maintenance staff with accommodating guest requests• Creates a work environment that promotes teamwork, recognition and mutual respect.• Maintains confidentiality of all guests• Provides ideas and suggestions for new products, services, technology and processes to ensurethe resort’s vision and in anticipation of changing guest needs.• Ability to multitask and prioritize departmental functions to meet deadlines.• Maintains and organizes site Inspections by keeping detailed records of when site inspectionsare to occur, selecting rooms and communicating to necessary department heads.• Maintains and controls safe while on duty, keeping detailed records of all transactions.• Provides new hires with adequate training and ongoing training for all other front desk employees.• Provides lateral support to retail team by assisting with manager overrides, discounts and returns.