Guide individuals and organizations through the process of establishing new mental health services or enhancing existing ones, providing expert advice, strategic planning, and comprehensive support.Collaborate with clients to develop customized business plans and strategies, utilizing market research and feasibility studies to identify opportunities and challenges within the mental health sector.Ensure regulatory compliance by assisting clients in understanding and adhering to local, state, and federal regulations, including the preparation and submission of necessary documentation for licensing and accreditation.Facilitate the preparation and submission of policies and procedures to the Department of Behavioral Health and Developmental Services (DBHDS) in Virginia and the Department of Medical Assistance Services (DMAS).Assist clients in the creation and registration of National Provider Identifier (NPI) numbers and the submittal of Human Rights Policies to relevant authorities.Provide comprehensive operational support, including consulting on organizational structures, policies, and procedures, and assisting in the recruitment and training of qualified staff.Develop and implement marketing strategies to promote new or expanded mental health services, fostering strong community partnerships and networks.Monitor and evaluate the effectiveness of implemented services, offering ongoing support and recommendations for continuous quality improvement.Maintain strong, long-term relationships with clients, addressing their concerns and challenges with expert advice and solutions, ensuring they are well-equipped to make a positive impact in their communities.

Coordinate daily Front of the House and Back of the House restaurant operations• Deliver superior service and maximize customer satisfaction• Respond efficiently and accurately to customer complaints• Regularly review product quality and research new vendors• Organize and supervise shifts• Appraise staff performance and provide feedback to improve productivity• Estimate future needs for goods, kitchen utensils and cleaning products• Ensure compliance with sanitation and safety regulations• Manage restaurant’s good image and suggest ways to improve it• Control operational costs and identify measures to cut waste• Create detailed reports on weekly, monthly, and annual revenues and expenses• Promote the brand in the local community through word-of-mouth and restaurant events• Recommend ways to reach a broader audience (e.g., discounts and social media ads)• Train new and current employees on proper customer service practices• Implement policies and protocols that will maintain future restaurant operations

Responsible for complex research and analysis of account activity to assess levels of risk.Adapted frequently updated Policies and Procedures in response to current fraud trends.Reviewed and analyzed risk and exceptions conditions.Resolved escalated calls from diverse call groups.Investigated account activity to identify fraud.

• Supports a residential portfolio of 45 condominiums, townhomes and single-family homes. • Coordinates timely correspondence between community managers, residents and vendors as it pertains to community updates, maintenance resolution and major development projects. • Audits incoming vendor invoices for accuracy and efficient processing. • Tracks delinquency rates and executes collection efforts for the entire portfolio. • Prepares annual financial statements and disclosure packages for each homeowner in compliance with state and federal statute. • Trains and develops new account managers as they transition into their role. • Provides office management for homeowner file auditing/updating, supply maintenance and mail coordination.

• Performed vital, routine responsibilities to include processing deposits, auditing cash inventories, verifying cashier’s checks, preparing monetary shipments to branch banks or the Federal Reserve Bank.• Maintained relationships with individual and business clients to generate revenue by customizing financial services to meet their banking needs.• Itemized various transactions to include term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.• Performed transaction audits to identify errors with unbalanced credits and debits.• Promptly expedited resolutions for client account issues.• Hosted networking & marketing efforts within communities to find and attract new business relationships and promote bank products and services.

• Resolved customer complaints efficiently while making necessary updates to account records.• Followed up on previous complaint complaints to ensure issues are resolved to their satisfaction and maintain positive relationships.• Acted as interdepartmental liaison to forward claims for processing and offer additional support.• Handled escalated customer issues within the department.• Provided training and coaching to teammates.• Promoted to team lead within 3 months of job tenure.

• Performed vital, routine responsibilities to include processing deposits, auditing cash inventories, verifying cashier’s checks, preparing monetary shipments to branch banks or the Federal Reserve Bank.• Maintained relationships with individual and business clients to generate revenue by customizing financial services to meet their banking needs.• Itemized various transactions to include term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.• Performed transaction audits to identify errors with unbalanced credits and debits.• Promptly expedited resolutions for client account issues.