The purpose of the Retail Ops Excellence Team is to generate operational excellence through continuous improvement and optimizing physical space to drive consistent guest experience.

> Engage the operations team to uncover business requirements and support the Product Team to drive user stories and acceptance criteria throughout the project lifecycle.> Project Manager for a single work stream in a larger program, including ownership of the project plan, status updates, change and resource management.> Support delivery of the minimum viable product (MVP) for agile projects and the operations solution for Strategic Initiatives (SIs) through end-user… Show more > Engage the operations team to uncover business requirements and support the Product Team to drive user stories and acceptance criteria throughout the project lifecycle.> Project Manager for a single work stream in a larger program, including ownership of the project plan, status updates, change and resource management.> Support delivery of the minimum viable product (MVP) for agile projects and the operations solution for Strategic Initiatives (SIs) through end-user training, operational readiness, cutover and stabilization.> Develop, create and maintain a repository and control system of Process Maps, SOPs, Job Aids and functional training materials. Show less

> Supported the configuration of Manhattan Labor Management (LMS) across the North American Distribution Network.> Managed all tasks, sequencing, estimation of efforts, resource needs, milestones and go-live support activities throughout the project lifecycle.> Created actionable plans for change management, training, measuring and improving throughput and performance using LMS across three distribution centers.> Re-packaged a complete set of end-user… Show more > Supported the configuration of Manhattan Labor Management (LMS) across the North American Distribution Network.> Managed all tasks, sequencing, estimation of efforts, resource needs, milestones and go-live support activities throughout the project lifecycle.> Created actionable plans for change management, training, measuring and improving throughput and performance using LMS across three distribution centers.> Re-packaged a complete set of end-user documents to support the functional training for the implementation of Manhattan WMoS (2013) in Australia and remotely facilitated a train-the-trainer program. Show less

> Create Process Maps, Standard Operating Procedures, Job Aids and Workflow Instructions for warehouse associates and team leads.> Maintained a hub space for team members access the repository of process and training artifacts.> Designed and implemented comprehensive end-user functional training programs with a focus on change management.> Owned the project plan, training schedule, resource management and status updates throughout the project lifecycle.

Communicating clear and accurate information to online, print and real-time audiences.

In addition to my duties as National Account Manager, I created projects that:・Revised departmental job descriptions・Developed efficient order tracking tools ・Standardized work flow processes to initiate employee cross-training・Initiated documenting standard operating procedures・Introduced a newsletter to engage all employees