Devon Peters Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Nashville, Tennessee, Us

Tampa, Florida, Us

• Develop and maintain relationships with business owners, quickly researching their industry and business to serve as an industry expert and provide consultative guidance through the M&A process. This includes accounting, financial, and valuation matters, as well as operating as a licensed commercial and residential real estate professional.• Prepare and update marketing materials, financial statements and models (analyzing historical, current, and future performance), and business intelligence reports to effectively highlight each company’s strengths and opportunities. • Read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.• Write reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers and the general public.

While searching for my next role I am expanding my data science tool kit. Here are a few examples of skills I am growing:- Python- SQL- Tableau- Statistical Methods and TheoriesHere are a few examples of the Learning Resources:- Coursera - DataCamp- Udemy- LearnSQL.comI am also joining webinars and information sessions with thought leaders in the analytics space across various industries, as well as building a website for a non-profit.

Chicago, Illinois, Us

• Led the Digital Transformation and Analytics POD for the largest Math Company account and 6th largest privately owned CPG, directing strategic planning, analysis, and team coordination. Oversee project delivery, including quality control and client communication.• Spearhead a successful Market Mix Modeling (MMM) project that provides untapped marketing insights to the client’s leadership. Resulted in securing 2 additional paid engagements within 3 months of project initiation.• Collaborate with the VP of Digital Transformation to leverage newly acquired shopper data. Taking charge of data cleaning, preparation, and delivery of ad-hoc insights, Recency, Frequency, Monetary (RFM), Customer Lifetime Value (CLTV), etc., benefiting senior business leaders across the organization.• Demonstrate exceptional business development skills, generating and renewing over $500k worth of engagements within a 6-month period.

Cambridge, Ma, Us

In addition to the ACM responsibilities listed below, as a Senior Analytics Client Manager I:• Recognized as a leader and mentor, guiding fellow Analytics Client Managers in achieving their professional growth and optimizing their performance.• Spearhead internal training initiatives and best practice sessions, contributing to the development of a knowledgeable and skilled team.• Utilize advanced analytical techniques to create custom variables and intellectual property, enhancing the team's capabilities and delivering value-rich, tailored solutions.• Assume a pivotal role as the primary contact for commercial discussions with Account Teams, handling high-value Technographics accounts, fostering strong client relationships, and driving business growth.

Cambridge, Ma, Us

• Serve as a trusted, strategic research and analytics partner for a diverse range of clients, including B2B2C (Agencies/Professional Services), B2B, B2C, and Government organizations. Develop engagement strategies aligned with my portfolio of clients’ primary business objectives and to drive meaningful results.• Discover and apply insights within customer experience, marketing, and technology, crafting unique and actionable stories and solutions in the form of reports and presentations. Utilizing proprietary data and secondary research, these highlight current and future trends in consumer behavior, business practices, and technology to guide decision-makers in shaping their organizational vision, strategies, and implementation.• Develop and write tailored analysis plans for personalized live guidance sessions with clients. Lead the live monthly data-infused guidance sessions with clients from product, technology, marketing, customer service, research and executive teams. • Collaborate closely with Forrester analysts, survey operations managers, researchers, and teammates to shape quantitative and qualitative survey content. Provide input into future research and product development to address client needs and market gaps and opportunities.• Lead quality assurance and data testing efforts for custom survey projects, ensuring accurate and reliable data collection.

Cambridge, Ma, Us

• Cultivate robust post-sale relationships with premier clients, fostering deep engagement and embedding within accounts to drive exceptional client success, satisfaction, and results.• Act as a dedicated client advocate, achieving strong renewal rates and identifying opportunities for additional enrichment that collectively surpassed $1M within a 12-month period.• Formulate and execute a comprehensive premier client engagement strategy closely aligned with the client executive's account strategy. This encompasses delivering analyst inquiries, briefings, advisory services, formal and informal check-ins, onboardings, partnership reviews, and delivering value-added services (i.e., research, client activity/usage reports, data services, custom campaigns, etc.).• Partner effectively with the customer success specialist to optimize client engagement and value delivery while maintaining efficient account servicing.• Coordinate seamless delivery of products or services by collaborating with relevant ecosystem partners in product, research, and consulting organizations.• Contribute to training and curriculum development for new Customer Success Managers, sharing expertise to enhance the team's capabilities.

Cambridge, Ma, Us

• Skillfully manage an average of 382 diverse Inquiry, Briefing, and Client Support requests each quarter, effectively meeting clients' needs and enhancing their experience.• Recognized as a Forrester research and coverage expert, demonstrating deep understanding of the company's offerings and effectively communicating insights to clients and internal teams.• Employ market and account data analysis to collaborate with the sales team, identifying new engagement opportunities and ensuring clients derive full value from their association with Forrester.• Expertly resolve a range of technical and website-related issues encountered by clients and the sales team, ensuring seamless access to resources and a smooth user experience.• Play a pivotal role in onboarding new clients and the training of new Customer Success Specialists, sharing my expertise to foster their growth and proficiency.

West Hollywood, California, Us

• Consistently exceed expectations and office average for CSAT, AHT, Resolutions and other metrics• Assist Houzz customers with placing new orders on Houzz• Work with vendors and manufacturers to answer product questions• Respond to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz in a timely manner• Work with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience• Engage with vendors to teach how to properly use the platform to solve problems and avoid potential issues• Negotiate with vendors and sellers to determine the best possible solution for all parties involved• Accurately input data for various backend operations related to customer inquiries (Logistics, Claims, Product Listing updates, A/R and A/P, etc)• Chosen on multiple occasions as a specialist for specialists in training to shadow

Seattle, Wa, Us

Shift Supervisor 2010-2013Coffee Master 2013-2017• Responsible for leading teams ranging from 3-6 people per shift• Assisted in leading/facilitating multiple store meetings• Trained new baristas and shift supervisors• Accounted for inventory/forecasting of pastry orders, rpo orders etc.• Lead various coffee tasting presentations for customers and upper management• Helped to drive change management for various promotions and policies• Nominated for Starbucks "Partner of the Quarter" in Middle Tennessee• Graduated from a 6 month exclusive coffee master program.

Brentwood, Tennessee, Us

• Facilitate communication between various departments of the ministry.• Help to oversee over 30 small groups in the Middle Tennessee area.• Assist in providing counseling to both adults and youth• Assist in hospital visits• Prepare for and help lead multiple leadership training meetings• Maintain leadership data base in both departments• Successfully helped complete a fundraising campaign to raise money for building a well in rural India

Master Of Science - Ms, Business Analytics

Bachelor Of Science (B.S.), Organizational Communication, General

Pastoral Ministry

Master Of Science - Ms, Business Analytics