As a pioneer for Diversity, Equity and Inclusion industry to the small/mid-size businesses, I created and continue apply win – win best practices, tools, tactics and techniques that increase business diverse customer base. I provide thru Bizdiversity.net a Business Marketing Platform with services, products, networks, education, promotion and support for a successful business growth while leveraging the principles of inclusion.To build niche communities for collaboration through https://bizdiversity.directory has been my goal. A simple but powerful multicultural business and marketing tool that we use to support members, sponsors, and clients’ diversity incentives and inclusion strategies. Our specialized and collaborative goals connects you with qualified businesses and consultants as an important aspect for success development and to reach a broader marketplace. As co-creator of the right formula, I get to help minorities, veterans, immigrants, startups, soloprenuers, woman owned, mom&pop, BIPOC, small and mid-size businesses to improve services while streamline marketing costs. A member of BizDiversity always has access to the different resources that can increase their business awareness of Diversity Equity and Inclusion (DEI) and expose services to obtain higher revenue generation and new markets.

Communicate effectively and professionally with customersFollow knowledge documentation for troubleshooting computer and print equipmentInstallation of computer and print equipment, including moves of current equipmentPerform software upgrades including firmware and operating systemsPerform configuration activities for computer and print equipment including applications, user profiles, peripheralsManage process workflow for hardware disposal, reuse, or offboardManage all service activities through mobile application including inventory management, time tracking, and ticket loggingMaintain clean and organized shop space with emphasis on safety at primary work siteTrain on-site with current employeesPrioritize multiple responsibilities simultaneously in a fast-paced environment in an organized mannerSupport other duties as needed

Provide Infrastructure and Data Center Support Services for Treasury Tooling and Networked Connections in Primary and Disaster Recovery Locations.Server and Service uptime, availability monitoringServer capacity, performance monitoring (available disk space, memory, CPU utilization typical for Infrastructure support parameters)Escalate issues, interacted with 3rd Party Support teamsSwift Managed Services, Swift Premium support, Swift Advanced CareDatacenter Site Services, GFS, MSIT, Azure support within Microsoft to provide appropriate Infrastructure support.Coordinate with Swift Security Officers for Changes.Maintained, enhanced backend backup processes for SQL and SSAS, interacted with MS DPS, performed actions to preserve data.Maintained Servers/VMs in compliance with MSIT security requirements.Managed Swift VM's, Connectivity, Patching processesVM Backup, disaster recovery coordinate.Log Analysis to determine causes of issues.Installed monthly security updates, available from MSIT within CSEO guidelines.Analyzed Windows IPAK and SQL IPAK compliance, update drivers and software as needed.Build out, managed, reconfigured, decommissioned servers and/or VMs needed for functionality of supported components.Utilized SNOW/ICM to ensure Tracking of tickets, provided reporting components.Provided weekly Postmortems for any Sev 3 ICMS for review in Weekly Sync.Implemented, and enforced best practices in Server/VM/MS SQL Server/SSAS. configurationsCertificate Renewals and cycling.Coordinated with Staff on site in Disaster Recovery Location.Coordinated, troubleshooted of TTR Room and assurance that all workstations are running most recent versions of applications and are production ready.Coordinated for TCG Controls including proper documentation to support operator controls and Audit Trail.Swift Failover Testing for Disaster Recovery scenario.Support of Engineering Best Practice reporting regarding AZSK Scans, other vulnerability checks.

•Helped customers adopt the services by providing “lite advisory” support on migration, architecture, development, and deployment topics by answering simple “how to” questions and for more complex asks, pointing customers to the best self-service resources available online and when applicable, making partner referrals via Pinpoint.•Identified incident trends (by customers) and help customers with root-cause analysis of these trends as able based on required access to tools, reports and teams•Administered the “Windows Azure Optimization Report” remote diagnostics tool, providing results to customers via a regular report (manual at launch, automated longer term)•Helped drive improved support CPE for customers using Windows Azure•Conducted initial customer onboarding session to clarify how to get the most out of their Professional Direct services purchase, along with helpful Azure onboarding self-service resources•Served as the primary contact for Professional Direct for Azure customers with reactive support escalations, providing local business hours escalation assistance, advocacy and support (US, UK, Canada).•Develop client relationships and trust, and ensure client/partner expectations are being set and met•Worked in collaboration with multiple Microsoft teams including Azure Support, Depth Queues, Operations, Engineering, and Commerce/Billing to drive resolution of escalated tickets•Communicated escalation findings clearly and confidently to executive levels within the customer and within Microsoft

Developed and managed operational processes for multiple procedures within the GFS Smart Card Project. Maintained and controlled security and access points utilizing Remote Desktop Protocol (RDP) for multiple secure Microsoft domains with Remote Server 2012 Administration Tools installed in Windows 8. Install PKI certificates, distribute and support issues with smart cards for the GFS Smart Card Project with Microsoft Forefront Identity Manager. Create, maintain and configure user accounts with-in a variety of Microsoft’s secured domains with Active Directory. Utilize MS Ticketing to respond, create, and troubleshoot security related issues. Conduct clean-desk audits and social engineering tests. Conduct security analysis for reports for Smart Card security.

• Implementing Security Operations Center (SOC) processes and procedures for company• Analyzing security compliance requirements around software as a service (SaaS).

MOC Security Analyst monitor event queue for incidents, violations of policy and/or procedures.Troubleshoot event root causes, managing medium to large internet facing production environments which runs on Windows 2003 and Windows 2008 servers, TCP/IP, routing and switching technologies , Load balancing, Access control lists, IIS 6, IIS 7.0 internals , High availability, Disaster Recovery, Performance Tuning, and Optimization techniques, analytical and monitoring technologies like MOM , SCOM, Excellent communication skills and customer service skills, ability to work under pressure

Bilingual Consulting Services from a wide range of Technology Information needs to small & midsize companies providing end solutions to business operations by improving usability of web sites, programming, interfacing new technologies, upgrades, design, architecture databases, Administration/Management, Network & Security.

Business analysts, responsible for support, documentation, training and testing the tools used by Readiness team Supported Program Managers Assisted Curriculum Managers and Field Readiness Manager, as a Planning Specialist, for curriculum targeting and area planning

Deliver complete advanced level Operations maintenance and issue resolution to multiple test and development teams, datacenters in support of the online Windows Media properties; Accepting escalations and working with business partners to resolve issues in environments which include Test, Development, and Production, encompassing greater than 800 servers. Monitoring and maintaining complex data stream infrastructures between international partners and Microsoft customers. Comprehensive management of applications using Windows 2003 and 2008, along with SQL Server 2005 and 2008, and IIS 6 and 7. Provide Server patching, general networking and custom applications under a 24/7 on call rotation with occasional offsite projects.

Proven track record of incident management and availability optimization of enterprise-level web properties and applications. Microsoft (MSN) to identify and resolve production incidents and problems for mission-critical web applications. High performance monitoring, remote administration, client/server architecture, Web application management, internet technologies and network architecture, technical project management and customer service experience in enterprise computing environment

The Place where Anyone can be an “Entrepreneur”..!Professional Business Collaboration Portal Delivers Scalability, Analytics and Ease of Use in a Fully Supported Solution for Business-Critical Websites. Security Consulting, Search Engine Optimization, Enterprise Level CMS, Content Integration, Plug-in/Custom Modules, Collaboration/Interactive, Doc/Records Management, Portals Technology, Advanced Security, Process Automation, Regulation Compliance create professional "Enterprise Level" CMS Web Applications using Microsoft’s open source cutting edge ASP.NET (with MSSQL) Framework technology

5+years experience as a systems admin and/or operations support analyst on systems, experience administering, troubleshooting Windows Server 2003, SQL 2005 an IIS 6.0 . SCOM/MOM Experience working in a detail-oriented, fast-paced environment. Remote monitoring and management of Windows 2003-08, SQL and IIS servers, Remote monitoring and management of e-Services applications and services, Remote monitoring and daily backup of maintenance jobs. Execute reoccurring maintenance tasks and patching of systems and services. Initiate support requests and work with datacenter staff to the resolution of issues configuration and setup of software on systems troubleshooting system, network and service issues.

Technical Support II Specialist, Desktop-Network Services Solutions to Bill & Melinda Gates Foundation. Data Center and Technical Support on their users’ desktop systems its peripherals. Supported, deployed, configured, install end-user desktop hardware, software, digital desktop phones, service tickets, management activities of tracking software Licenses, requisition equipment, Data Center Server Racks updates. Coordinated employee transition activities for IP phone sets, desktop systems, managed user accounts, SMS, remote access accounts management, A/V, laptops & projectors, operation of video cameras, teleconferencing systems, Build-out, and inventory control of A/V Carts. Excellent customer service, via phone-in person, recorded customer contacts issues, documented impact to customer, communicated externally - internally on IT departments through a complete resolution, Customer advocate/liaison with other supporting staff, metrics reporting, on-call support after work hours.

Systems Administration Support II for Dell–Unisys Service Incident desktop/software for Boeing employees. CSR resolved desktop, remote connections, web applications, CMR Remedy, SRMS Management, priority tickets SI/SO, Waybill W1/W2, re-imaged WIN2K, XP pro, Windows Server 2003, Safeguard WDE, back ups Dataprotector-ZBackup, rejoined domains, configured Z token, routers, fiber optics replacement, replace components for Dell-IBM’s laptops/computers, Meet SLA on ETA a 98% resolution. Testing, configuring networks layers, manage profiles, analyze counters metrics streaming out equipment performance issues. Upgrade security settings-firewall, Wireless configurations, DNS, DHCP, IPSec-VPN tunnels as BCWIN, Objects Management DC, Troubleshooter Registry files, Enterprise CAD/CAM Catia-Enovia, Configurator, Hummingbird 9.0, Oracle home 8.1.7, Software Express, Black Ice, Mozilla, Citrix ICA client/Web configurations 9.150, REDARS, Net meeting, Voip, Hot fixes Server/Host releases.

Microsoft Corporate Operations supporting internal, external customers; MSCOM Operations Portal Extranets for the Microsoft's Independent Content Partners (ICP). Support of various SLA (Site Level Agreements) for Independent Content Partners and internal customers. Internal systems and CRM tools, web content tools as DMT (Download Management Tool); Webmetrix, MS-I, MS-DMC, MSCOMTOOL BOX, Regsys, Fwlink, Primus, customerweb and Mscomhelp. MOM, OW (Operation Workbench), Cluster Sentinel, IMQ, Pubwiz 8 and 9, Sitescope, MSE (Microsoft Service Enterprise) Ticketing, Soc Ticketing, IAdmin, Exchange, , Proxy servers, IIS.6.0 and SQL server 2005. Tier 1 issues for Network Operation Global Spanish Business Intelligence supporting multiple domains under www.microsoft.com sites. Lead for the Spanish Team

Consulting company supporting client desktops and servers. Responsibilities include project management, backup setup and administration, desktop and server setup, PC repair and upgrades, user administration and policies, network administration, cable management, system upgrades, desktop support and customer service. Setup and administrated raid server (0+1). Windows XP, Windows server 2000, Windows server 2003, Office XP, Visio 2000, IIS 4-5.0 and Active Directory.

Administrator and Provider of multiple offices including management of daily health care of 12-24 Residents and 1-10 employees for 7 years (24x7). Elaboration and revision of plan of care, coordination of client care plans with families, design and implementation of health management programs, resident mental and physical assessment, evaluations and promotion of continuing education for staff. Elaboration of patient initial admissions assessment, discharge, behavior modification planning and managing control inventories, assessments of care, care plans, service plans, Medicaid state contract, and charts of patients, government forms and general business procedures of related to Assisted Living Industry. Support a growing customer base with demanding needs. Secured account retention of 85%. Experience in financial budgeting, potential injury devices.