Provide technical and consultative support on a daily basis using database systems and CRMs Identify, analyze, communicate, and triage issues working with our engineering team Support accounts in building smart forms with integrations to a variety of services  Provide troubleshooting and debugging assistance Monitoring account activity, execute migration of stands when needed and link to appropriate gateways Continuously endeavor to improve the quality of the support and service areas, both internally and externally

- Setup new client accounts with appropriate vet clinics and hospitals- Contribute to a smooth onboarding and offboarding experience- Collect information, analyze it, and find solutions for software issues- Reach out to veterinarians proactively to obtain documentation, educate about the product, cross-sell and upsell- Administrate and clean Dashboard daily as well as perform organizational tasks, such as data entry, documentation and reports- Research and explore answers and alternative solutions, implement these solutions, and escalate unresolved issues- Contribute to operational initiatives to support users as the company continues to scale

Manage and respond to customer servicerequests through all channels (ticketingsystems). Champion existing members throughthe initial treatment process and ensure they’resatisfied• Deliver excellent customer service through activelistening and politely resolving issues, plussetting members expectations• Review and assess the quality of patientexperience using the platform• Collaborate with care navigator teams, providingguidance, training, and support to ensureefficient and effective communication withmembers.• Act as a liaison between the tech team and carenavigators, ensuring smooth transitions andtroubleshooting any issues that arise.• Oversee the logistics of deploying new features andupdates, managing timelines, and ensuring qualitycontrol

· Organized and coached 10+ volunteers to maximize daily performance · Guided volunteers throughout the facilities for better understanding of the organization· Served as a peacemaker between volunteers and staff· Promoted project L.O.V.E. using marketing and communication

· Handled and processed grant applications monthly and informed status application to petitioners· Reviewed and forwarded payment approvals, invoices and budgets to the finance department · Developed promotional campaigns, increasing tourism in Tallahassee· Managed and promoted events through different strategies (social media, newsletters, advertising)